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Marcia Ntsoane

@marciantsoane

Six-year practice coordinator and patient-first operations manager, delivering seamless customer journeys and operations efficiency.

South Africa

Message

What I'm looking for

I’m looking for a people-centered role where I can coordinate the full patient journey, keep operations seamless, and uphold high standards while supporting both patients/customer and practitioners with calm, precise admin.

I’m a Treatment & Practice Coordinator with six years of front-of-practice experience across dental and medical settings, building my career around two priorities: keeping operations running smoothly and ensuring patients feel genuinely looked after from arrival onward.

I’m fluent in the full patient journey—first enquiry through treatment coordination, billing, and follow-up care. Patient feedback from my time in Polokwane repeatedly highlights how people felt, especially those who came in anxious or uncertain.

In leadership roles, I managed both the operational and administrative side of clinics, including scheduling, doctor calendars, inventory and stock management, and compliance with health regulations. I’ve also introduced operational improvements that raised clinic efficiency and improved patient care outcomes.

More recently, I’ve supported a fully remote practice as a Medical Administrator—handling patient registration, appointment confirmation, digital record accuracy with confidentiality, and medical billing/claims submissions. I’ve also managed clinic social media (a 20% engagement visibility increase) and maintained POPIA-compliant patient records while managing over 600 patient profiles.

Experience

Work history, roles, and key accomplishments

Remote Medical Administrator

Dr Mamabolo Paediatric Practice

Mar 2025 - Feb 2026 (11 months)

Managed remote patient scheduling, appointment confirmations, and calendar coordination for the practice. Handled patient communication, processed registrations and digital records, and supported billing, claims submissions, and follow-ups.

Patient Scheduling Patient Communication Medical Billing Claims Processing

Medical Practice Manager

The Family Dentist

Nov 2023 - Feb 2025 (1 year 3 months)

Oversaw daily operations of the dental clinic, balancing administrative workflows with patient-facing services. Managed doctor scheduling, inventory and stock, health-regulation compliance, and introduced operational improvements to raise clinic efficiency and patient care outcomes.

Compliance Management Clinic Administration Patient Experience Improvement

Medical Receptionist & Social Media

Dr M Ntsoane Dentist

Nov 2019 - Nov 2023 (4 years)

Led front desk reception and appointment scheduling, providing warm, professional patient support throughout the patient journey. Coordinated medical authorisations and referrals with medical aid providers, managed medical aid billing and patient accounts, and grew clinic social media engagement by 20%.

Front Desk Reception Patient Scheduling Medical Aid Authorisations POPIA Compliance Social Media Marketing