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@neomadiba
Organized practice manager skilled in clinic operations, billing, and patient relations.
I am a dedicated and organized practice manager with extensive experience managing office operations, appointment scheduling, billing, insurance claims, and regulatory compliance in clinical and corporate settings. I have led improvements in workflow efficiency, implemented EMR systems, trained staff, and maintained financial records to support reliable practice management.
My background includes field marketing, customer service, and administrative leadership where I analyzed customer feedback, coordinated promotional events, and enforced policy compliance. I am committed to compassionate patient communication, accurate documentation, and fostering collaborative relationships with clinicians, staff, vendors, and stakeholders.
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Work history, roles, and key accomplishments
Tiger Brands
Jan 2021 - Dec 2024 (3 years 11 months)
Executed field marketing campaigns and coordinated promotional events, analyzed customer and competitor data to inform product and strategy decisions, and trained junior marketers to improve outreach effectiveness.
Akeso Psychiatric Clinic
Feb 2018 - Jul 2020 (2 years 5 months)
Managed daily clinic operations including scheduling, billing, EMR implementation and regulatory compliance (HIPAA/OSHA), improving workflow efficiency and maintaining patient confidentiality.
GEMS Medical Aid
Jan 2017 - Jan 2018 (1 year)
Provided technical support for medical aid inquiries and claims processing, developed training materials, and coached staff to improve customer service quality and process adherence.
Famsa
Jan 2014 - Dec 2015 (1 year 11 months)
Managed scheduling, filing systems, correspondence and office supplies, and implemented procedures to improve workflow efficiency and support team operations.
BPW Axles (Pty) Ltd
Feb 2012 - Dec 2013 (1 year 10 months)
Administered office operations including scheduling, report preparation, document management and procurement of supplies to ensure efficient business support functions.
Degrees, certifications, and relevant coursework
Matric Diploma, Law / Office Administration
Completed Matric diploma with a focus on law and office administration fundamentals.
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