Open to opportunities

Neo Madiba

@neomadiba

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Organized practice manager skilled in clinic operations, billing, and patient relations.

South Africa

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What I'm looking for

I seek a patient-focused, collaborative clinic or healthcare operations role where I can optimize workflows, manage billing/claims, train staff, and improve patient experience while adhering to compliance standards.

I am a dedicated and organized practice manager with extensive experience managing office operations, appointment scheduling, billing, insurance claims, and regulatory compliance in clinical and corporate settings. I have led improvements in workflow efficiency, implemented EMR systems, trained staff, and maintained financial records to support reliable practice management.

My background includes field marketing, customer service, and administrative leadership where I analyzed customer feedback, coordinated promotional events, and enforced policy compliance. I am committed to compassionate patient communication, accurate documentation, and fostering collaborative relationships with clinicians, staff, vendors, and stakeholders.

Experience

Work history, roles, and key accomplishments

Field Marketer

Tiger Brands

Jan 2021 - Dec 2024 (3 years 11 months)

Executed field marketing campaigns and coordinated promotional events, analyzed customer and competitor data to inform product and strategy decisions, and trained junior marketers to improve outreach effectiveness.

Field Marketing Event Coordination Customer Research Vendor Management Training Competitive Analysis Cross Functional Collaboration

Admissions Clerk / Practice Manager

Akeso Psychiatric Clinic

Feb 2018 - Jul 2020 (2 years 5 months)

Managed daily clinic operations including scheduling, billing, EMR implementation and regulatory compliance (HIPAA/OSHA), improving workflow efficiency and maintaining patient confidentiality.

Patient Scheduling EMR Insurance Verification Regulatory Compliance Customer Service Records Management

Customer Service Consultant

GEMS Medical Aid

Jan 2017 - Jan 2018 (1 year)

Provided technical support for medical aid inquiries and claims processing, developed training materials, and coached staff to improve customer service quality and process adherence.

Claims Processing Customer Support Technical Support Training Development Coaching Process Improvement

Office Administrator

Famsa

Jan 2014 - Dec 2015 (1 year 11 months)

Managed scheduling, filing systems, correspondence and office supplies, and implemented procedures to improve workflow efficiency and support team operations.

Office Administration Scheduling Inventory Management Reporting

Office Administrator

BPW Axles (Pty) Ltd

Feb 2012 - Dec 2013 (1 year 10 months)

Administered office operations including scheduling, report preparation, document management and procurement of supplies to ensure efficient business support functions.

Office Administration Scheduling Document Management Report Preparation Procurement Inventory Control