Open to opportunities

Marcia Motta

@marciamotta

Field sales professional with travel-industry experience, delivering strong customer service and growth through in-store campaigns.

United Kingdom

Message

What I'm looking for

I’m seeking a new challenge and opportunity where I can combine field sales, strong customer service, and travel industry expertise—working closely with customers and partners, supporting travel needs, and contributing to growth through campaigns.

I’m a bilingual Portuguese/English professional with a strong travel, tourism, and aviation background, and years of customer-facing experience built through sales and service roles. I’m confident communicating with people from all backgrounds, whether face to face, over the telephone, via email, or through web inquiries.

In my most recent role, I work as a Field Sales Representative for Red Bull, visiting store partners to build relationships, provide excellent customer service to store managers and staff, audit merchandising compliance, and make promotional campaigns available to customers. I also merchandise products and negotiate space for marketing campaigns.

Before that, I enjoyed learning and supporting travelers as a Case Manager at Charles Taylor Assistance by creating medical assistance claims, verifying policies cover, arranging flights/transfers/accommodation, and calculating estimated cost reserves—always centered on outstanding customer service and care. I bring additional experience from travel insurance and cruise sales, including quotes, medical screening, amendments/cancellations, and upselling services.

Experience

Work history, roles, and key accomplishments

Travel & Lifestyle Agent

Blue Acqua Travel & Lifestyle Ltd

May 2019 - Mar 2020 (10 months)

Created online marketing campaigns and contacted customers via email, phone, social media, and online messages to sell travel and lifestyle services. Managed bookings and reservations for products such as attractions, hotels, flights, transfers, and car hire, including pre- and after-travel support.

Online Marketing Sales Customer Service Travel Booking Supplier Coordination Reservations Management Messaging

Field Marketing Merchandiser

lnStore / Smiths News

Sep 2019 - Dec 2019 (3 months)

Visited store locations to check deliveries, manage stock control, and ensure correct product display and replenishment. Processed product returns and prioritized tasks in line with health and safety procedures.

Retail Merchandising Stock Control stock replenishment Returns Processing Health & Safety Compliance Merchandising Standards

Education

Degrees, certifications, and relevant coursework

University of West London

Postgraduate Certificate, International Tourism & Aviation Management

2020 - 2022

Activities and societies: Studied: Tourism & Aviation Principles and Practice; Aviation Operations; Responsible Tourism and Aviation; Destination Management; Strategic Management for Tourism & Aviation Industries; Organisational Behavior in Theory & Practice; Understanding the Consumer.

Completed a Postgraduate Certificate in International Tourism & Aviation Management, studying tourism and aviation principles, operations, responsible tourism, and strategic management.

Westminster University

Diploma in Translation, Translation

2014 - 2014

Activities and societies: Improved techniques to translate texts, documents, films, media, and other related materials.

Completed coursework for a Diploma in Translation (English to Brazilian Portuguese) but did not conclude the program.

London South Bank University

BA (Hons), International Tourism & Business English

2010 - 2014

Activities and societies: Studied: Travel and Tourism industry structure/legislation; Travel tourism distribution channels; Galileo GDS; Destination marketing and markets; Market research; Business English and business enterprise management; Airline management; Customer trends; Destination research.

Completed a BA (Hons) in International Tourism & Business English, covering travel and tourism industry topics alongside business English and related management content.

Croydon Adult Learning and Training (CALAT)

Level 1 Certificate, Community Interpreting

2010 - 2010

Activities and societies: Topics included interpreting skills, confidentiality and privacy compliance, working with internal/external customers, time management, note taking, and record keeping.

Completed Understanding Community Interpreting—Level 1, focusing on interpreting practice and professional confidentiality requirements.