Zar-E-Rasoel Barki
@zar-e-rasoelbarki
Business Travel Consultant with 15 years’ customer-facing experience, delivering fast, trust-building travel support and solutions.
United KingdomWhat I'm looking for
I’m a Business Travel Consultant bringing “15 years of customer-facing experience in fast-paced settings,” and I’m known for being “positive and upbeat” while staying highly adaptable to diverse customer needs. I build customer trust by resolving concerns quickly and maintaining long-term loyalty through clear, responsive support across calls, e-mails, and WhatsApp.
In my current role, I create “detailed travel itineraries,” research and compare options for the best deals, and handle “booking, amending, and cancelling” accommodations, flights, and ground transportation. I also provide “Out Of Hours support” for travel-related emergencies, resolving real-world issues such as flight delays, lost luggage, and booking errors for multiple accounts.
Earlier, I supported cardmembers with travel and leisure bookings at American Express, managing “cancellations, re-issues, and concierge requests,” and developing tailored trip proposals to keep operations running smoothly. I also led teams at The Co-operative by training staff, enforcing policies, and ensuring compliance, and contributed to data migration work by reading and analysing maritime and geographical documents, entering data accurately, and meeting client SLAs.
Experience
Work history, roles, and key accomplishments
Business Travel Consultant
Key Travel
Sep 2024 - Present (1 year 8 months)
Created detailed business travel itineraries and researched travel options to secure best-value deals. Booked, amended, and cancelled travel arrangements, providing out-of-hours support and resolving issues such as flight delays, lost luggage, and booking errors.
Project Team Member
Adetic
Jul 2024 - Aug 2024 (1 month)
Performed data migration support by reading and analysing maritime and geographical documents and using electronic navigational charts. Maintained confidentiality/security compliance, entered data accurately, and prioritised workload to meet client SLAs.
Assisted cardmembers with travel and leisure bookings, managing cancellations, re-issues, and concierge requests. Developed tailored trip proposals, addressed concerns with alternative arrangements, and supported out-of-hours operations.
Led daily store operations by distributing workloads effectively and training new staff while enforcing company policies. Ensured regulatory compliance, managed cash handling and store closing procedures, and maintained store presentation standards.
Operated tills and supported shop floor replenishment by stocking shelves and following team member instructions efficiently. Contributed to smooth store operations through attention to process and teamwork.
Dutch Customer Care Professional
Resolved disputes between cardmembers and merchants while adhering to applicable regulations and compliance requirements. Supported the Dutch market research team with relevant customer-care and research activities.
Education
Degrees, certifications, and relevant coursework
King’s Manor Community College
GCSEs, Science, English, Maths, Art, Textiles, and Dutch
Completed GCSEs in Science, English, Maths, Art, Textiles, and Dutch at King’s Manor Community College.
Studyhub
Level 3, Bid Writing, Tender/Business Report Writing & Presentation Skills
Completed Level 3 online bid writing and tender/business report writing and presentation skills training via Studyhub.
Oxford Home Study College
Higher Diploma Level 7, Health and Safety
Earned a Higher Diploma Level 7 qualification in Health and Safety through Oxford Home Study College.
Food and Safety (Catering)
Level 2, Food and Safety (Catering)
Completed Level 2 Food and Safety (Catering).
OpexCareers
Level 3 Basic Accounting, Basic Accounting
Grade: Distinction
Achieved a Distinction in Level 3 Basic Accounting through OpexCareers.
Fareport
Certificate of Achievement in Data Analytics, Data Analytics
Certificate of Achievement in Data Analytics (2026) with Fareport.
Portslade Sixth Form College
A-Levels, Biology, Chemistry, Psychology, and Dutch
Completed A-Levels in Biology, Chemistry, Psychology, and Dutch at Portslade Sixth Form College.
University of Brighton
Biological Sciences, Biological Sciences
Studied Biological Sciences at the University of Brighton.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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