Marchie Ria Rapues
@marchieriarapues
HR professional with 9+ years of experience in customer service and HR shared services
PhilippinesWhat I'm looking for
As a seasoned HR professional with over 9 years of experience in customer service and HR shared services, I have developed a strong background in navigating computerized data entry systems, learning new concepts quickly, and working under pressure. My excellent English skills, both written and spoken, have enabled me to effectively communicate with employees and managers, responding to inquiries and performing routine transactions.
In my previous roles, I have demonstrated my ability to process onboarding activities, manage employee data, and ensure operational compliance with relevant policies and procedures. I have also trained newly hired colleagues on global and country-specific processes, and provided feedback on improving processes and tools.
With my experience in HR shared services, payroll, benefits, and employee relations, I am confident in my ability to provide exceptional support to employees and managers, and to contribute to the overall effectiveness of the customer service team.
Experience
Work history, roles, and key accomplishments
HR Shared Services Associate
Microsoft Philippines - Manpower Group Philippines
Jan 2023 - Mar 2024 (1 year 2 months)
Provided HR shared services support, focusing on employee transfers and onboarding for various European countries. Managed data entry into HRIS systems, ensured compliance with policies, and trained new colleagues on processes.
HR Senior Operation Processor-Team Lead
Wells Fargo Enterprise Global Services, LLC
Sep 2018 - Oct 2022 (4 years 1 month)
Led a customer service team in HR shared services, focusing on payroll, benefits, and employee relations. Provided mentorship, handled escalated issues, and contributed to process improvements for enhanced customer satisfaction.
Encoder / Case Manager / Retention
Telstra powered by Teletech
May 2017 - Jun 2018 (1 year 1 month)
Handled customer service for corporate accounts, managing mobile and broadband services. Processed disconnections, evaluated bill disputes, and provided technical troubleshooting support.
Directory Consultant
Sensis / Teletech
Jul 2016 - May 2017 (10 months)
Provided customer support for directory listings in Australia, handling inquiries and resolving billing disputes for residential and small business accounts.
Fraud Analyst / Activation Team for Visa Card
Visa / Teletech
Jun 2015 - Jul 2016 (1 year 1 month)
Conducted security checks for credit card transactions, assisted with card activation, and managed customer inquiries regarding fraudulent activities.
Animator (On the Job Training)
Ellite Animation Sdn Bhd
Jul 2014 - Jan 2015 (6 months)
Gained hands-on experience in animating 3D characters using Autodesk software, applying motion capture techniques to produce animation sequences.
Education
Degrees, certifications, and relevant coursework
Marchie Ria hasn't added their education
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