Sera H
@serah
I improve HR service processes and support Korean-speaking employees across global operations.
PhilippinesWhat I'm looking for
I've supported Korean-speaking employees and HR stakeholders at 3M Philippines GSC, managing employee lifecycle, benefits, promotions, data changes, hiring, and termination processes through Workday, Salesforce, PowerApps, and Amazon Connect.
Previously at Honeywell Philippines, I transitioned end-to-end Korean HR processes to Manila, documented workflows, built automations, and improved processing times. I also bring over 10 years of customer service, product SME, coaching, and team leadership experience across hospitality and technical support.
Experience
Work history, roles, and key accomplishments
Sr. Representative (Korean)
3M Philippines GSC
Apr 2021 - Feb 2024 (2 years 10 months)
Provided HR support and solutions for Korean stakeholders, managed employee lifecycle processes, and implemented process improvements to reduce processing time.
Lead HR Services Administrator
Honeywell Philippines
Dec 2019 - Dec 2020 (1 year)
Transitioned end-to-end Korean HR processes to Manila, created process documentation, and implemented automations that reduced processing time.
Customer Service Representative
Telus International
Nov 2016 - Dec 2019 (3 years 1 month)
Handled inbound email and voice interactions, provided technical support and troubleshooting, and served as product SME and alternate team lead.
Floor Manager/Team Lead
Central Café
Oct 2013 - Feb 2016 (2 years 4 months)
Managed staff and suppliers, oversaw staff tasks, and held financial accountability for the café.
Supervisor
Margos Café
Sep 2011 - Jun 2013 (1 year 9 months)
Supervised café operations and staff.
Team Lead
Caribou Coffee
Jan 2009 - Sep 2011 (2 years 8 months)
Led a team in a coffee shop environment.
Education
Degrees, certifications, and relevant coursework
Korea National Open University
Bachelor's Degree, International Trade
2015 - 2019
Earned a Bachelor's degree in International Trade.
Sam Yook University
University Studies, Food and Nutrition
2006 - 2007
Pursued University Studies with a major in Food and Nutrition.
Monarch Institute of Australia
Certificate IV, Accounting and Bookkeeping
Completed a Certificate IV in Accounting and Bookkeeping, Diploma of Management, and Certificate III in Business.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Sera?
You can contact Sera and 90k+ other talented remote workers on Himalayas.
Message SeraGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
