Leonardo Ladeira

I helped field-service operations supporting residential MDU environments, with a focus on GPON, operational visibility, partner performance, and service execution.

- Coordinated field-service operations involving multiple third-party partners and technical resources.
- Supported operations in residential MDU environments, including GPON-related service delivery.
- Organized workflows and operati

Led Outside Plant field-service operations supporting network maintenance and infrastructure activities in a high-volume environment.

- Managed an operation handling approximately 500–800 monthly work orders.
- Worked with an operational structure involving approximately 50 third-party technicians, alongside internal field resources.
- Managed service execution, vendor performance, prioritization

Supported statewide technical-assistance field operations and worked at the intersection of service delivery, third-party partners, operational data, and technology.

- Managed field-service operations involving approximately 50 third-party technicians and high-volume service activity.
- Worked directly with partner leadership to improve operational discipline and service execution.
- Helped opera

Structured operational activities related to Backbone Transmission / MUX infrastructure in the state of Minas Gerais.

- Coordinated technical field operations supporting backbone infrastructure and network continuity.
- Worked with technical teams, planning, suppliers, and operational stakeholders.
- Supported incident response, maintenance, troubleshooting, and service continuity.
- Focused on p

Managed DTH field operations with a focus on service quality, partner performance, operational KPIs, and customer experience.
• Managed and supported a network of 17 field-service partners across Southern, Southeastern, and Western Pará.
• Later managed the operational relationship with more than 37 partners across the Greater Belo Horizonte area.
• Provided statewide operational support across Mi

Built the operational foundation of my career in satellite TV service operations, working closely with third-party partners, field-service performance, customer-impacting issues, and service quality.
• Supported service operations across geographically distributed partner networks, reaching 17 third-party partners in Southern, Southeastern, and Western Pará and later 37+ partners in the Greater Be

Managed administrative and business-support operations for a telecommunications company.

- Managed customer-related administrative processes.
- Coordinated cash-flow routines, revenues, expenses, invoices, and financial controls.
- Supported commercial negotiations and customer management.
- Organized internal processes and operational information.
- Worked with the company’s internal systems and

Provided technical and customer support for wireless internet operations.

- Installed, configured, activated, and maintained wireless network services.
- Worked with MikroTik environments.
- Performed troubleshooting and first-level technical support.
- Managed service orders and customer requests.
- Supported bandwidth and access management.
- Worked directly with customers to diagnose and resol

Worked in professional field operations supporting DIRECTV satellite television services in the United States.

- Performed installation, programming, activation, maintenance, and troubleshooting of satellite TV systems.
- Provided customer-facing technical service in a fully English-speaking professional environment.
- Handled technical escalations and service issues in high-pressure situations.

Built my technical foundation in field-service operations within an industrial environment.

- Performed on-site installation, preventive and corrective maintenance, diagnostics, and troubleshooting.
- Responded to service calls according to operational priorities.
- Performed equipment upgrades and modifications.
- Managed equipment, parts, and material inventories.
- Maintained technical and ser

Provided administrative, logistics, and IT support for operations at a Petrobras unit with 129 employees.
• Issued and controlled invoices and receipts.
• Controlled, collected, and transferred materials between Petrobras units.
• Coordinated material logistics, including the issuance of cargo transportation documents.
• Coordinated transportation requests for Petrobras employees and subcontractor

Jun 2026

Jul 2026

Jun 2026

May 2026 · Expires May 2029

Nov 2025

Developed knowledge in Agile principles, continuous improvement, adaptability, change management, and value-driven delivery.

Focus on applying Agile practices to improve processes, collaboration, decision-making, and organizational efficiency.

May 2024

Sep 2024

Agile methodologies (Scrum, Kanban, Lean thinking, OKR, Design Thinking, antifragile leadership, agile culture, kaizen philosophy).

Feb 2021

Aug 2021

Nov 2020

Specialization in planning, organizing, directing, and controlling public and private organizations, utilizing modern management tools to gain a competitive advantage.

http://www.uniasselvi.com.br

Vocational technical course in data processing.