Marcel Eckert

Undertaking Systemic Coaching certification to develop leadership, team facilitation, and change-management capabilities for senior hospitality roles.

Directed strategic development and operational oversight of an international hotel portfolio, leading a 50-person leadership team and driving procurement optimizations that reduced annual costs.

Held full operational responsibility for all clubs including budget creation, resource allocation and rollout of new operational standards; drove a 1.5% increase in online review scores through targeted quality initiatives.

Managed Rooms Division, F&B and entertainment operations for properties with up to 300 staff, optimizing budgets and staff performance to improve operational KPIs.

Managed Front Office, Housekeeping and Concierge operations across a 50-person team, enforcing process and quality standards to maintain luxury guest service levels.

Led core guest services with a 35-person team, improving operational efficiency and achieving a 2.7% increase in customer satisfaction through process and service improvements.

Advised and optimized performance for over 50 hotels across Central Europe, focusing on operational efficiency, rebranding support and multi-location operational excellence.

Managed a 21-person Front Office team, leading recruitment, training and quality control while redesigning check-in/out workflows and launching a guest feedback system.

Led hotel operations during nights and weekends, managing cross-department coordination, rapid complaint resolution and supporting investment projects for modernization.

Supervised the reception team during shifts, managing guest service, billing and issue resolution while upholding brand standards during corporate restructuring.

Handled reception duties including guest check-in/out, reservations and service inquiries, enhancing guest retention through high-quality service and issue resolution.

Collaborated in meal preparation and distribution, adhering to hygiene standards and supporting clients in a kitchen setting with empathy and reliability.

Activities and societies: Focus: Finance and Investment

Completed a Hotel Management Diploma (Hotelbetriebswirt) with a focus on finance and investment from August 2012 to August 2014.

Completed Certified Hotel Specialist (Hotelfachmann) training from September 2008 to June 2010 at Novotel Mainz.

Earned State-Certified Household Assistant / Housekeeper qualification from August 2004 to August 2006.