Lena User

LU

Open to opportunities

Lena User

@lenauser4

Experienced assistant executive manager with a focus on hospitality.

What I'm looking for

I am looking for opportunities that allow me to leverage my hospitality expertise and grow in a dynamic environment.

As an Assistant Executive Manager at Mercure Hotel Garmisch-Partenkirchen, I have honed my skills in revenue management, sales, and room division operations. My role also involves overseeing HR themes for trainees, ensuring a supportive environment for new talent in the hospitality industry.

Previously, I served as a Front Office Manager at Hyperion, where I excelled in guest relations and front office management. My journey in the hospitality sector began as a Sales Manager at Parkhotel, followed by a successful tenure as the owner of a tennis school, where I developed strong leadership and teaching skills.

Experience

Work history, roles, and key accomplishments

MG

Current

Assistant Executive Manager

Current

Mercure Hotel Garmisch-Partenkirchen

Jan 2021 - Present (4 years 7 months)

As second director, I am responsible for revenue, sales, and rooms division. I also handle HR themes for trainees.

Revenue Management Sales Rooms Division HR Management

HY

Front Office Manager

Hyperion

Nov 2019 - Jan 2021 (1 year 2 months)

Worked as a Guest Relations Manager and Front Office Manager. Managed guest services and front desk operations.

Guest Service Customer Service Hotel Management Problem Solving

PA

Sales Manager

Parkhotel

Jan 2018 - May 2019 (1 year 4 months)

Managed sales activities for the hotel. Developed and implemented sales strategies to achieve targets.

Sales Management Sales Strategy Customer Acquisition Negotiation Market Analysis

BS

Owner Tennis School

BTV Tennis School

May 2003 - Aug 2017 (14 years 3 months)

Owned and operated a tennis school. Provided tennis instruction as a DTB certified tennis teacher.

Tennis Instruction Coaching Business Management Customer Service

Education

Degrees, certifications, and relevant coursework

HS

High School

Abitur/High School Diploma, General Studies

Grade: 2.5

Obtained a high school diploma, demonstrating a broad range of academic knowledge and skills.

UN

University

Studying German Language and Geography, German Language and Geography

Undertook studies in German Language and Geography, gaining knowledge in linguistic analysis and geographical concepts.

Tech stack

Software and tools used professionally

Gmail

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Lena User - Assistant Executive Manager - Mercure Hotel Garmisch-Partenkirchen | Himalayas