Looking for a job

Marcela ZG

@marcelazg

Message

I lead People & Operations with 8+ years turning strategy into scalable execution.

Mexico

Message

What I'm looking for

I’m looking for a remote-ready People & Ops leadership role where I can translate strategy into scalable org design, drive change and OKRs, and partner with the C-suite to grow fast while protecting culture.

I’m a bilingual (ES/EN) Head of People & Operations with 8+ years building organizations, driving cross-functional initiatives, and translating business strategy into executable plans. MBA-trained (IPADE), I’ve launched operational structures from scratch, led multi-country teams, and acted as a strategic partner to C-suite leadership in fast-growing, high-ambiguity environments.

In my current role, I operate as the CEO’s right hand at a ~200-person company, building the operational and people infrastructure for the next growth phase. I’ve redesigned structural processes, deployed role-level KPIs, accelerated change adoption through workflow redesign and leadership alignment, and reduced time-to-hire to 35 days by standardizing hiring. Previously at Miche Mix, I scaled People & Ops through rapid growth, cut attrition from 20% to 5% in 18 months, achieved eNPS of 8.5/10, owned a $1.5M MXN annual budget, and kept performance review rigor at 95% completion.

Experience

Work history, roles, and key accomplishments

Current

Head of People & Operations

Current

Grupo Casco

Feb 2025 - Present (1 year 4 months)

Operated as the CEO’s right hand during strategic transformation at a ~200-person company, building the people and operational infrastructure for the next growth phase. Redefined performance measurement with role-level KPIs and reduced time-to-hire to 35 days by standardizing recruiting processes.

Organizational Design Change Management KPI OKR Facilitation People Analytics Succession Planning Talent Acquisition Budget Ownership Executive Communication

Director of People & Culture

Miche Mix

Apr 2024 - Feb 2025 (10 months)

Scaled the People & Ops function through 50% headcount growth in a high-growth startup context, while maintaining culture and operational stability. Cut attrition from 20% to 5% in 18 months, achieved eNPS of 8.5/10, and owned a $1.5M MXN annual people budget.

Organizational Design Budget Ownership Performance Management Stakeholder Management

People & Culture Manager

Miche Mix

Mar 2022 - Apr 2024 (2 years 1 month)

Built talent systems to sustain hypergrowth, including ~20 hires/year, 25-day average time-to-hire, and biannual 360° performance reviews. Designed the first compensation and benefits framework from scratch and led employer branding and CSR initiatives to attract high-potential candidates.

Talent Acquisition Performance Reviews Employer Branding HR Operations Stakeholder Management HR strategy

People & Culture Coordinator

Miche Mix

Feb 2021 - Mar 2022 (1 year 1 month)

Built people operations foundations from zero in a startup environment across Mexico and the US, covering recruiting, onboarding, payroll, benefits, and HR administration.

Recruiting Operations Onboarding Payroll Benefits Administration HR & Administration Cross Country Operations Process Optimization

Junior Consultant

ZAMA Consultores

Jan 2019 - Jan 2021 (2 years)

Delivered leadership development and executive assessment projects for multinational clients. Researched people analytics tools and HR best practices to support client engagements.

Executive Assessment Leadership Development People Analytics HR Best Practices Stakeholder Management Client Delivery Talent Strategy