Open to opportunities

Mara Priyanka

@marapriyanka

Message

Experienced technical support and customer service professional with strong communication and problem-solving.

India

Message

What I'm looking for

I am seeking a customer- or technical-support role in a collaborative company where I can improve customer experience, grow professionally, and apply my troubleshooting and communication skills.

I am a dedicated technical support and customer service professional with five years of experience in UK/US inbound support, technical troubleshooting, and product sales in a BPO environment. I have a proven track record of resolving customer issues, maintaining interaction records, and delivering high CSAT ratings, including earning the SITEL STAR award and multiple CSAT/RPC certificates.

I work well both independently and in teams, bringing adaptability, sound decision-making, punctuality, and strong communication skills. I am proficient with Windows OS and MS Office tools, and I seek roles where I can apply my support expertise to improve customer experience and contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Found Ever

Provided UK/US inbound customer and technical support, handled inquiries and complaints, recorded interactions, and supported product sales; recognized with SITEL Star Award and multiple CSAT/RPC certificates.