Gillian Boikanyo
@gillianboikanyo
Customer-focused front desk receptionist delivering exceptional guest experiences and efficient administrative support.
BotswanaWhat I'm looking for
I am a customer-focused front desk receptionist and administrative professional with hands-on experience in hotel front desk operations, reservations management, cash handling and guest relations. At Juliet Hotel-Kang I manage check-ins/check-outs, online and phone reservations, handle guest queries and complaints, coordinate with housekeeping, and upsell services to enhance guest satisfaction and revenue.
Previously I supported administrative and service roles at Mamaree Holdings and Lifestyle Restaurant where I performed tender-file preparation, filing, invoicing, order-taking and customer service. I pride myself on strong communication, time management, attention to detail and the ability to remain calm under pressure while delivering friendly, professional service.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Juliet Hotel-Kang
Mar 2023 - Present (2 years 9 months)
Perform front desk operations including check-in/check-out, managing reservations, handling guest enquiries and complaints, cash handling, and coordinating with housekeeping to maintain service standards.
Administrative Assistant
Mamaree Holdings (Pty) Ltd
Jan 2021 - Mar 2022 (1 year 2 months)
Provided administrative support including tender file compilation, stationery procurement, invoicing support, and general office duties such as filing, typing, scanning and document management.
Waitress
Lifestyle Restaurant
Jan 2020 - Jul 2020 (6 months)
Welcomed and seated guests, took and relayed orders, served food and beverages, processed payments, handled customer complaints and used upselling techniques to increase sales.
Education
Degrees, certifications, and relevant coursework
BCBotswana Accountancy College
Bachelor of Arts (Hons), International Tourism Management
2022 - 2022
Grade: Credited
Completed a BA (Hons) in International Tourism Management with credited modules in 2022.
Moeding College
BGCSE, General Secondary Education
2018 - 2018
Grade: Credited
Completed BGCSE examinations with credited results in 2018.
Madikwe CJSS
JCE, General Lower Secondary Education
2016 - 2016
Grade: Credited
Completed Junior Certificate of Secondary Education (JCE) with credited results in 2016.
Sikwane Primary School
PSLE Certificate, Primary Education
2013 - 2013
Grade: Credited
Completed Primary School Leaving Examination (PSLE) with credited results in 2013.
Availability
Location
BotswanaAuthorized to work in
Job categories
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