BOKAMOSO VUMA

Provided on-site assistance during events, handling last-minute changes and ensuring seamless execution. Communicated professionally with clients, vendors, and internal teams. Prepared quotations, processed invoices, and tracked event budgets.

Provided excellent customer service by assisting clients in selecting second-hand clothing and bale items. Organized, priced, and displayed clothing items to maximize visual appeal and drive sales. Managed inventory by unpacking bales, sorting clothing, and restocking shelves efficiently.

Managed daily office administration, including office supplies, petty cash, and supplier communication. Maintained professional communication with customers, suppliers, and teams. Monitored stock levels and processed customer orders and invoices.

Served as the first point of contact for communications via phone, email, and in-person inquiries. Supported departments with data entry, reports, and project administration. Arranged business travel, accommodations, and detailed itineraries.

Assisted in opening/closing procedures and peak meal service operations. Operated POS systems, tracked inventory, and participated in marketing activities. Supported chefs with food preparation and engaged in culinary training.

Delivered exceptional guest service, consistently exceeding expectations. Coordinated guest flow and collaborated with ushers and security teams. Welcomed and directed guests to appropriate seating and event areas.

Worked with event coordinators and service teams to ensure seamless event execution. Assisted with event setup, table arrangements, and post-event cleanup. Provided timely table service and food handling at high-profile events.

Rotated across front office, housekeeping, food & beverage, and guest services. Supported event planning, daily restaurant operations, and guest interactions. Handled guest inquiries and front desk operations including reservations and check-ins.

Studied Hospitality Management, gaining comprehensive experience across event coordination, food service, administrative support, and guest relations. Developed skills in multitasking, problem-solving, and teamwork within fast-paced, customer-focused environments.

Completed a Certificate in Customer Service, enhancing skills in delivering exceptional guest service and exceeding expectations. Focused on effective communication and problem-solving in customer interactions.

Obtained a Certificate in Secretarial and Reception, developing strong administrative support skills. Gained proficiency in managing office operations, communication, and record-keeping.