María José Serrano Sanchez
@marajosserranosanche
My experience has included customer support, account management, billing assistance, financial services, technical troubleshooting.
NicaraguaWhat I'm looking for
At Virtua Core, I worked as a Case Manager, coordinating client cases and handling documentation and follow-up.
Across roles with BANCO LAFISE NICARAGUA and SITEL – CAPITAL ONE, I supported customers with financial services and customer service.
At SITEL – EQUIFAX CAMPAIGN, I worked in customer service and sales. My broader experience includes technical support, billing assistance, account management, and online purchase assistance.
I'm seeking a challenging remote position where I can apply my experience in customer service, case management, technical support, and conflict resolution to improve client satisfaction and support organizational success.
Experience
Work history, roles, and key accomplishments
PIMC - Case Manager and Virtual Assistance
Virtua Core
Feb 2024 - Aug 2026 (2 years 6 months)
Managed client cases and provided virtual assistance, coordinating cases from initial contact through resolution.
Customer Service and Sales
Sitel – Equifax Campaign
Oct 2019 - Dec 2022 (3 years 2 months)
Delivered customer service and sales support for Equifax campaign at Sitel.
Customer Service – Financial Support
Sitel – Capital One
Jan 2011 - May 2014 (3 years 4 months)
Provided customer service and financial support for Capital One campaign at Sitel.
Cashier / Customer Service
Banco Lafise Nicaragua
Oct 2009 - Nov 2010 (1 year 1 month)
Provided cashier and customer service support at Banco Lafise Nicaragua.
Education
Degrees, certifications, and relevant coursework
UCC University
Tourism and Hotel Management, Tourism and Hotel Management
Studied Tourism and Hotel Management at UCC University.
Rubenia Educational Center
High School Diploma, Science and Letters
Earned a High School Diploma in Science and Letters from Rubenia Educational Center.
Lincoln International Academy
Primary Education, Primary Education
Completed primary education at Lincoln International Academy.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Salary expectations
Social media
Job categories
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