Open to opportunities

Keyla Tenorio

@keylatenorio

Message

Case management and customer service professional with experience coordinating providers, teams, and client progress.

Nicaragua

Message

What I'm looking for

I’m looking to continue in case management and customer-facing support—coordinating providers, monitoring client progress, and helping teams run efficiently with strong follow-up, accurate reporting, and respectful communication.

I’m a case management assistant and customer service professional with a strong track record supporting clients and helping teams operate smoothly. I provide follow-up with providers by requesting and reviewing medical records and bills, then monitoring client progress alongside the lead case manager.

Earlier, I managed customer service operations in pharmaceutical and medical campaigns, creating daily attendance reports, handling payroll management, and delegating responsibilities across teams. I’ve also earned multiple “Agent of the Month” recognitions and “Circle of Excellence” during my time at Tri Source International S.A.

Experience

Work history, roles, and key accomplishments

Current

Case Manager Assistant

Current

Virtual Staffing Careers

Oct 2021 - Present (4 years 8 months)

Provided support to the lead case manager by requesting client medical records and bills from providers. Monitored client case progress through regular provider follow-ups.

Case Management Support Provider Document Requests Progress Monitoring

Customer Service Floor Support

Tri Source International S.A

Apr 2021 - Oct 2021 (6 months)

Delegated responsibilities to agents and the floor support team, created daily attendance reports, and made decisions to support agents and campaigns. Managed payroll and handled related administrative duties for a team of 9 agents.

Attendance Reporting Support Agent Payroll Management Administrative Coordination Customer Service

Customer Service Floor Support

Tri Source International S.A

Apr 2020 - Mar 2021 (11 months)

Supported the supervisor’s campaign needs by fulfilling assigned tasks and producing daily attendance reports. Managed payroll and related administrative responsibilities.

Customer Service Operations Attendance Reporting Payroll Management Administrative Support Team Coordination

Customer Service Agent

Tri Source International S.A

Apr 2016 - Mar 2020 (3 years 11 months)

Provided customer service for pharmaceutical and medical cases, including calling multiple pharmacies to verify information. Followed campaign tasks assigned by supervisors to support service delivery.

Customer Service Data Verification Communication