Open to opportunities

María Castaño

@maracastao

Program Manager at Lilt leading a 25-account enterprise portfolio and AI automation that cut manual workload by 30%.

At Lilt, I lead a delivery pod and own a 25-account enterprise portfolio worth approximately US$2M in annual revenue. I oversee end-to-end delivery, financial performance, and client partnerships across technology, finance, education, and entertainment.

I drive AI and automation initiatives with Engineering and Operations, reducing manual workload by 30%. I also led root-cause investigations and CAPA plans that reduced issue recurrence by 40%, and built internal tools to standardize reporting and quoting.

Experience

Work history, roles, and key accomplishments

Current

Program Manager | POD Lead

Current

Lilt

May 2022 - Present (4 years 5 months)

Lead a delivery pod and own a portfolio of 25 enterprise accounts worth ~US$2M in annual revenue. Drive AI and automation initiatives, reducing manual workload by 30% and issue recurrence by 40%.

Program Management Client Delivery Account Management Budget Management Pricing Margin Analysis KPI Governance SLA Governance Risk Management Escalation Management Process Optimization Change Management AI Automation Root Cause Analysis CAPA Data Driven Reporting Notion Pricing Calculators

Project Manager

Amplexor

Jul 2021 - Apr 2022 (9 months)

Managed end-to-end projects for global enterprise clients, owning timelines, budgets, vendors, quality, and SLA compliance. Served as primary client contact, managing expectations, priorities, risks, and escalations.

Project Management Client Management Vendor Management Quality Assurance SLA Compliance Risk Management Escalation Management

Project Manager

TransPerfect

Feb 2020 - Jul 2021 (1 year 5 months)

Coordinated concurrent multi-market programs, managing schedules, resources, deliverables, and vendor performance. Standardized QA checks and built client-specific documentation and workflows.

Project Management Program Coordination Vendor Management QA Standards Documentation Workflow Development

Project Manager

ConsultR

Sep 2019 - Feb 2020 (5 months)

Led digital strategy projects for marketing and corporate clients, managing full project lifecycles, stakeholders, and delivery timelines.

Project Management Digital Strategy Stakeholder Management Delivery Management

Senior Brand Manager

POW

Apr 2017 - Sep 2019 (2 years 5 months)

Directed brand campaigns, product launches, and digital strategies with cross-functional design and marketing teams. Owned client relationships, digital requirements, and prioritization across multiple channels.

Brand Management Campaign Management Product Launch Digital Strategy Cross functional Leadership Customer Relationship Management