Ebrahim Sait

As a Technical Team Lead, I provide technical expertise and guidance to team members, manage personnel, and oversee ticket management. I ensure timely resolution of technical issues and foster collaboration within the team to enhance productivity and service delivery.

In my role as a Support Analyst, I assist corporate clients with technical issues, manage Office 365 accounts, and troubleshoot network and printer problems. I also handle Active Directory tasks and ensure smooth operations for users.

As a Tier 2 IT Technician, I supported multiple campuses by resolving IT-related issues, managing network equipment, and maintaining Windows servers. I ensured all staff had the necessary IT resources and support for their roles.

In my role as a VoIP Engineer, I managed helpdesk operations for Distell branches, provided remote support for telephone systems, and ensured customer satisfaction through effective communication and problem resolution.

As an IT and Helpdesk Administrator, I managed helpdesk operations, provided desktop support, and resolved client network issues. I was responsible for setting up new staff equipment and ensuring smooth IT operations.