Ebrahim Sait
@ebrahimsait
Highly determined and self-motivated individual with a strong focus on customer service and networki
South AfricaWhat I'm looking for
I am a highly determined and self-motivated individual with a strong focus on customer service and networking. With a serious, hardworking, and reliable approach, I am known for my honesty and dedication in the workplace. I am highly organized and work well under pressure, even with minimal supervision.
As a Technical Team Lead, I have experience in providing technical expertise and guidance to team members, mentoring and coaching team members, and handling personnel-related matters. I am confident in my abilities to contribute effectively in a team or independently.
With a strong background in IT, I possess the necessary knowledge, experience, and adaptability to seamlessly integrate into any team or environment. I am excited about the opportunity to join a new team and contribute to its success.
Experience
Work history, roles, and key accomplishments
Technical Team Lead
Digacore Consulting
Aug 2023 - Present (2 years 10 months)
As a Technical Team Lead, I provide technical expertise and guidance to team members, manage personnel, and oversee ticket management. I ensure timely resolution of technical issues and foster collaboration within the team to enhance productivity and service delivery.
Support Analyst
Digacore Consulting
Oct 2021 - Aug 2023 (1 year 10 months)
In my role as a Support Analyst, I assist corporate clients with technical issues, manage Office 365 accounts, and troubleshoot network and printer problems. I also handle Active Directory tasks and ensure smooth operations for users.
Tier 2 IT Technician
Inspired Group - Reddam House Durbanville
Oct 2018 - Oct 2021 (3 years)
As a Tier 2 IT Technician, I supported multiple campuses by resolving IT-related issues, managing network equipment, and maintaining Windows servers. I ensured all staff had the necessary IT resources and support for their roles.
VoIP Engineer
Uthetha Telecoms
Sep 2017 - Oct 2018 (1 year 1 month)
In my role as a VoIP Engineer, I managed helpdesk operations for Distell branches, provided remote support for telephone systems, and ensured customer satisfaction through effective communication and problem resolution.
IT and Helpdesk Administrator
Uthetha Telecoms
Mar 2013 - Jul 2017 (4 years 4 months)
As an IT and Helpdesk Administrator, I managed helpdesk operations, provided desktop support, and resolved client network issues. I was responsible for setting up new staff equipment and ensuring smooth IT operations.
Education
Degrees, certifications, and relevant coursework
Ebrahim hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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