Simon Alves

Managed both the Managed Services and Information Technology Divisions, overseeing user onboarding, termination, and data retention using Google Workspace Portal. Responsible for IT management tasks including procurement, repairs, upgrades, application installations, and configuring computing devices.

Led the Cloud Support and Microsoft Azure Support teams, managing migrations to Microsoft Office 365 and Azure. Provided SharePoint, IT, and Network support, while also training staff on Azure and SolarWinds.

Managed the Helpdesk Support Team, overseeing the building, deployment, and support of Linux and Windows servers. Conducted in-house computer and laptop troubleshooting and repairs, and provided team training and support.

Provided technical support to internal staff and corporate offices across the UK and Scotland, promptly responding to emails and calls to minimize downtime. Managed the Blackberry Enterprise Server, setting up new users and devices, and oversaw Windows Server backups.

Served as a Broadband Service Assurance Consultant, assisting with broadband issues and applying SNR Resets, Interleaving, and Line Profile Changes. Reported faults to key suppliers and managed customer-facing tickets from updates to resolution.

Provided IT support, including domain services, cloning and redeployment of Norton Ghost images, and PC setup for individual users. Configured email and network access, set up printers, mapped network drives, and managed data transfers.

Provided Tier 2/3 Helpdesk Support, including building, deploying, and supporting Linux and Windows servers. Conducted in-house computer troubleshooting and repair, offered onsite customer support, and performed network cabling.

Managed IT operations, providing telephonic IT support and maintaining Windows 2000 Domain and Email Server. Supported network infrastructure, email setup, and printers, and built PCs.

Completed a course focused on troubleshooting and supporting Windows 7 within an enterprise environment. Gained expertise in resolving various technical issues related to Windows 7 systems.

Successfully passed Exam 346, demonstrating proficiency in managing Office 365 identities and requirements. Acquired skills in user management, licensing, and compliance within the Office 365 ecosystem.

Successfully passed Exam 347, demonstrating expertise in enabling Office 365 services. Gained practical knowledge in deploying and configuring various Office 365 applications and features.

Achieved Microsoft Certified Solutions Associate (MCSA) certification for Microsoft Office 365. Demonstrated comprehensive knowledge in managing and supporting Office 365 services.

Successfully passed Exam AZ-103, earning the Microsoft Azure Administrator Associate certification. Developed skills in implementing, managing, and monitoring identity, governance, storage, compute, and virtual networks in a cloud environment.

Achieved AWS Certified Cloud Practitioner certification. Demonstrated foundational knowledge of AWS cloud concepts, services, security, architecture, pricing, and support.

Successfully passed Exam AZ-900, earning the Microsoft Azure Fundamentals certification. Gained a basic understanding of cloud services and how those services are provided with Microsoft Azure.