Maparamente Raputsoenyane
@maparamenteraputsoen
Customer-focused tourism management student experienced in travel bookings and hospitality support.
South AfricaWhat I'm looking for
I am a tourism management student (N6 in progress) with hands-on experience as a freelance booking agent and in customer service, hospitality and events. I have assisted clients with flights, accommodation, transport, check-ins and confirmations while managing payments and basic administration.
I bring strong communication, teamwork and problem-solving skills, and I am computer literate in MS Word, Excel, PowerPoint, email and internet tools. My background includes volunteer and internship experience supporting event logistics and guest services.
I am reliable, adaptable and detail-oriented, eager to contribute to a dynamic team in customer service, administration, hospitality or retail and to apply my practical booking experience while completing my tourism qualification.
Experience
Work history, roles, and key accomplishments
Freelance Booking Agent
Self-Employed
Jan 2022 - Present (3 years 8 months)
Provided end-to-end travel booking services including flights, accommodation, and transport, managing confirmations and client communications to ensure smooth travel experiences for multiple clients.
Customer Service Representative
Freelance & Part-Time
Jan 2021 - Dec 2022 (1 year 11 months)
Assisted customers with product selection, bookings and payments while maintaining accurate administration and delivering friendly, professional service to build positive customer relationships.
Hospitality & Events Assistant
Volunteer / Internships
Jan 2019 - Dec 2020 (1 year 11 months)
Supported guest check-ins, event setup and logistics, contributing to service delivery and gaining practical experience in teamwork, communication, and operations.
Education
Degrees, certifications, and relevant coursework
Denver Technical College
N6 Tourism Management, Tourism Management
Enrolled in N6 Tourism Management (in progress) following completion of N4 and N5 qualifications in Tourism Management.
Denver Technical College
N5 Tourism Management, Tourism Management
Completed N5 Tourism Management focusing on tourism operations and customer service skills.
Denver Technical College
N4 Tourism Management, Tourism Management
Completed N4 Tourism Management covering foundational tourism principles and hospitality support.
Likila High School
Grade 12 Certificate, General Secondary Education
2015 - 2019
Obtained Grade 12 Certificate with passes in English, Mathematics, Sesotho, Geography, Biology, Physical Science, and Accounting.
Availability
Location
South AfricaAuthorized to work in
Job categories
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