Manvendra Singh

Lead the Business Analyst Team to drive projects across Dynamics 365 modules, including Project Operations, Field Service, Customer Service, and Contact Center as a Service. Manage end-to-end implementation, engaging daily with stakeholders to gather requirements and oversee execution.

Defined and architected the Microsoft Dynamics CRM product in alignment with strategic business objectives, collaborating on the Product Enhancement Roadmap and establishing detailed requirements for future releases. Partnered with cross-functional teams to execute key CRM initiatives such as Lead Scoring, Customer Lifetime Value, and Sales Funnel Optimization.

Developed comprehensive documentation including Business Requirement Specifications, wireframes, and process flow diagrams, participating in the project lifecycle from requirements gathering to go-live. Facilitated system demonstrations and training sessions, and managed User Acceptance Testing.

Oversaw continuous development cycles and change request management, leading requirements gathering sessions, client meetings, System Integration Testing, and production issue identification. Developed and executed comprehensive test cases and test scenarios, ensuring adherence to quality assurance protocols.

Managed the Service Now Dashboard, overseeing the ticket resolution process and ensuring client queries were addressed promptly and accurately within agreed Service Level Agreements. Addressed client software and production-related issues, providing solution-oriented support.

Bachelor of Technology degree from Galgotias College of Engineering and Technology, Greater Noida.