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Danish Want

@danishwant

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Business Analyst with expertise in product management and IT consultation.

India

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What I'm looking for

I seek a role that fosters collaboration, innovation, and continuous growth.

I am a seasoned Business Analyst with extensive experience in national and international operations across various sectors, including Airlines, ITES, BFSI, and Digital Agencies. My career has been marked by a strong emphasis on business analysis, pre-sales solutions, and IT consultation. I excel in gathering and documenting business requirements, functional specifications, and design documents for new applications, as well as enhancing existing systems. My collaborative approach has allowed me to work closely with project stakeholders and SMEs to ensure that all requirements are met effectively.

In my current role as a Senior Product Analyst at Optum Global Services, I have successfully led multiple end-to-end ServiceNow ITSM implementations, enhancing operational efficiency and IT service quality. My technical expertise includes designing and deploying custom applications using ServiceNow's App Engine, ensuring compliance with industry standards. I am adept at communicating complex technical concepts clearly, fostering collaborative problem-solving, and establishing performance metrics for continuous improvement in ITSM initiatives.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Analyst

Current

Optum Global Services

Sep 2019 - Present (5 years 8 months)

Gathered software requirements for Salesforce CRM integrations, created user stories and acceptance criteria. Led multiple ServiceNow ITSM implementations, enhancing operational efficiency and IT service quality. Collaborated with cross-functional teams to translate requirements into actionable ITSM solutions while ensuring compliance with industry standards.

Salesforce ServiceNow ITSM ITIL Business Analysis Documentation Cross Functional Collaboration Compliance

Assistant Manager - Business Analyst

G-Cube Solutions Pvt Ltd

Jul 2018 - Jul 2019 (1 year)

Gathered software requirements and created user stories for application development in the airline industry. Collaborated on workflow diagrams for LMS solutions and prepared various reports including BI reports and API integration documents.

Business Analysis User Story Development API Integration LMS Reporting Stakeholder Management Documentation

Sr. Consultant

Acidaes Solutions Pvt Ltd

May 2016 - Jul 2018 (2 years 2 months)

Prepared solution documentation for CRM systems and provided product analysis for bespoke requirements. Managed CRM configurations and implementations for banking and insurance sectors, creating insightful visualizations.

CRM Business Intelligence Data Management Solution Documentation Banking Insurance API Integration

Manager - Business Services

DS Techworks Solutions Pvt Ltd

Feb 2015 - May 2016 (1 year 3 months)

Performed assessments of current projects and provided insights for improvement. Managed technical project oversight and created project management methods and communication plans.

Project Management Technical Oversight Risk Management Communications Planning Resource Management Delivery Management

Sr Associate - Business Services

Olive-e-Business Services

Apr 2014 - Dec 2014 (8 months)

Gathered solution documentation for CRM systems and managed change requests. Conducted testing to ensure CRM functionalities and worked on website design and development projects.

CRM Solution Documentation Change Management Testing Web Development Project Management

Business Analyst

I2K2 Networks Pvt Ltd

Jun 2012 - Jan 2013 (7 months)

Planned requirement-gathering sessions and implemented email solutions for real estate companies. Provided customized solutions in new email technologies.

Business Analysis Requirement gathering Custom Solutions Project Management

Business Analyst

JB IT Solutions Pvt Ltd

Jan 2010 - Apr 2012 (2 years 3 months)

Provided consultation services on website projects and delivered complex solution documentation to inform clients about features.

Consultation Solution Documentation Client Communication

Education

Degrees, certifications, and relevant coursework

Jamia Millia Islamia

Master of Business Administration, Marketing and International Business

2014 - 2016

Completed an MBA with a focus on Marketing and International Business, gaining insights into market strategies, consumer behavior, and global business operations.

SSM College of Engineering and Technology

Bachelor of Engineering, Computer Science

2005 - 2009

Earned a Bachelor of Engineering in Computer Science, covering essential topics such as programming, data structures, and software engineering principles.