MMManuelys Berroteran Muñoz
@manuelysberroteranmu
Bilingual customer service and sales support specialist with 8+ years experience.
United StatesWhat I'm looking for
I am a bilingual (English-Spanish) Customer Service and Sales Support Specialist with over 8 years of international experience in remote customer service, telemarketing, data analysis, and administrative assistance. My proven track record includes managing high-volume communications, resolving complex client issues, and supporting sales pipelines while exceeding performance metrics.
Throughout my career, I have demonstrated my ability to adapt to various roles and environments. At Prime Marketing, I handled over 100 inbound and outbound calls daily, ensuring high customer satisfaction scores. As a Sales Coordinator at Sakron Servicios Integrales, I led a team of sales agents, developed KPIs, and implemented strategies that significantly improved lead conversion and revenue growth.
I am highly organized and goal-oriented, currently seeking a full-time remote role that aligns with my digital nomad relocation plans to Spain. I am adept at using modern tools such as Microsoft Office, Google Workspace, and various virtual collaboration apps, which enhance my ability to deliver exceptional customer service and support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Prime Marketing, Inc
Jan 2023 - Feb 2025 (2 years 1 month)
Handled over 100 inbound and outbound calls daily, providing client support in both English and Spanish. Provided guidance on eligibility, policy information, claims assistance, and problem resolution, while maintaining detailed documentation in CRM systems.
Sales Coordinator
Sakron Servicios Integrales
Jan 2020 - Jul 2021 (1 year 6 months)
Led and trained a team of 5 sales agents, developing daily KPIs and performance reports. Created and implemented sales strategies to improve lead conversion and revenue growth, and managed incentive programs that increased team productivity.
Database Analyst
VN Global BPO
Aug 2018 - Oct 2019 (1 year 2 months)
Made up to 300 outbound calls daily, offering financial services to Spanish-speaking customers. Handled objections, assisted with refinancing and claims, and processed client databases for targeted campaigns.
Telemarketer & Collections Agent
VN Global BPO
Jun 2017 - Aug 2018 (1 year 2 months)
Conducted calls to manage overdue accounts and promoted financial solutions to clients. Documented all client interactions, collected payments, and scheduled callbacks for follow-up.
SME Banking Executive
Banesco Banco Universal
Nov 2011 - Feb 2016 (4 years 3 months)
Managed over 100 business client accounts, focusing on personalized financial solutions and promoting banking products. Advised clients on credit lines, performed risk analysis, and ensured compliance with banking standards.
Education
Degrees, certifications, and relevant coursework
INSTITUTO UNIVERSITARIO DE TECNOLOGÍA DE VENEZUELA
Associate Degree Equivalent, Advertising
Completed an Associate Degree Equivalent in Advertising. This program provided foundational knowledge in marketing and communication strategies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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