Open to opportunities

Manuel Vazquez

@manuelvazquez

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Bilingual sales and customer-experience professional with strong analytical and linguistic skills.

Mexico

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What I'm looking for

I seek a client-focused role that leverages my bilingual communication, sales experience, and analytical skills to drive customer satisfaction and measurable results.

I am a bilingual (English/Spanish) sales and customer-experience professional with demonstrated success across retail, real estate, and digital annotation roles. I consistently exceeded sales targets and maintained high performance standards while delivering tailored client solutions.

At WELO DATA I evaluated ad relevance and landing pages, applying analytical guidelines to improve ad-targeting algorithms and maintaining a performance score above 95%. I provided actionable feedback that supported machine-learning optimization and cross-functional communications.

In sales roles I advised clients on ceramic products and real estate, collaborating with architects, designers, and contractors to deliver project-specific recommendations. I built and maintained strong client relationships, increased customer satisfaction, and actively participated in property and product promotion.

I continuously expand my technical knowledge through online courses in augmented reality, cybersecurity, and blockchain, and I hold an advanced (C1) level of English. I bring analytic rigor, clear communication, and a client-first approach to drive results and support data-informed decisions.

Experience

Work history, roles, and key accomplishments

Ads Quality Rater

Welocalize

Mar 2024 - May 2025 (1 year 2 months)

Evaluated relevance and accuracy of English and Spanish online ads to improve targeting algorithms, maintaining a performance score above 95% and providing actionable feedback to enhance ML models.

Quality Assurance Performance Monitoring

Sales Advisor - Ceramics

Interceramic

Dec 2022 - Jan 2024 (1 year 1 month)

Developed sales strategies and advised clients, architects, and designers on ceramic floors and coatings, consistently meeting monthly targets and increasing customer satisfaction.

Sales Strategy Product Knowledge Negotiation Relationship Management

Real Estate Advisor

Homex

Feb 2020 - Dec 2022 (2 years 10 months)

Managed property visits, presentations, and listings while maintaining client databases and exceeding company sales and profitability goals through targeted promotion and personalized service.

Property Sales Database Management Negotiation Customer Service Lead Generation

Customer Service Representative

Telcel (Contact-Us campaign)

Jan 2018 - Feb 2020 (2 years 1 month)

Handled customer inquiries via phone, email, and chat, resolved complaints professionally, and improved customer satisfaction through timely solutions and cross-team collaboration.

Customer Support Phone Support CRM Tools Cross Functional Collaboration

Sales Advisor - Organic Store

Alecos

Sep 2015 - Nov 2017 (2 years 2 months)

Promoted organic and natural products through demonstrations and tailored recommendations, grew sales and maintained client follow-ups to drive repeat purchases.

Product Demonstrations Retail Sales Team Collaboration Sales Reporting