David Valenzuela
@davidvalenzuela
Experienced operations leader driving growth in fintech startups.
What I'm looking for
As the Head of Operations and Partnerships at GUROS, I have successfully transformed an 8-person team into a robust 60-member operation, directly overseeing revenue, customer retention, and product quality. My strategic initiatives have resulted in a remarkable 10% month-over-month sales growth and an impressive 85% customer retention rate. I take pride in my ability to forge strong partnerships, having expanded our key alliances from 3 to 75% of total sales.
Prior to GUROS, I served as the Director of Operations and Product Manager at REDCONCERO, where I led product development and implemented effective sales operations. My efforts in creating an investor deck successfully raised $500,000 from angel investors, showcasing my capability to drive financial growth and engage stakeholders. My experience at Microsoft as an Account Executive further honed my skills in consulting with C-suite executives, where I met a $26.5 million quota by advising on strategic technology solutions.
Experience
Work history, roles, and key accomplishments
Head of Operations and Partnerships
Guros
Jan 2020 - Present (5 years 6 months)
Grew an 8-person team to a 60-team operation, with direct ownership of revenue, customer retention, product, sales, and partnerships. Implemented sales operations, retention operations, training programs, and customer success processes and software tools (Zendesk and Salesforce implementations).
Director of Operations and Product Manager
Redconcero
Jan 2018 - Present (7 years 6 months)
Managed product development with the technical team, product roadmap, P&L, UX design, and strategy. Implemented Sales Operations, including recruiting, compensation, training, planning, and CRM.
Account Executive
Microsoft
Jan 2016 - Present (9 years 6 months)
Met $26.5M quota for FY17 by consulting with CIO and the C-suite to solve their challenges. Advised C-suite of Fortune 100 on strategic technology posture through their digital transformation.
Purchasing Internship
Nissan Motors
Jan 2015 - Present (10 years 6 months)
Generated $700,000 in savings via analytics and benchmarking in fuel commodity. Implemented database functionality, increasing proposal visibility between engineering and purchasing by 50%.
Senior Financial Analyst
Visa
Jan 2010 - Present (15 years 6 months)
Increased revenue by $4,000,000 by analyzing trends and market opportunities to retain and add customers. Achieved $5,000,000 in savings ($2M in year 1) in travel expenses by implementing real-time reports to managers.
Education
Degrees, certifications, and relevant coursework
Marriott School of Business, Brigham Young University
MBA Recipient, Operations Management and Strategy
Activities and societies: Cardon International Scholarship (100% tuition)
Received an MBA with an emphasis on Operations Management and Strategy. Awarded the Cardon International Scholarship, covering 100% of tuition.
Brigham Young University
Bachelor of Science, Finance
Activities and societies: Managed the P&L ($3M) of an engineering lab from 2007-2009
Completed a Bachelor of Science in Finance. Managed the P&L ($3M) of an engineering lab from 2007-2009.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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