At Shivanya Motors, I deliver customer service, resolve escalations, and coordinate operations and customer communications. I also build long-term customer relationships and support service quality.
At Prabhat Infra Bulls, I managed end-to-end customer relationships and maintained CRM records and documentation. I resolved customer concerns with internal teams and achieved 20%+ lead conversion through customer engagement, exceeding targets with ■6+ Cr property sales.
As a Customer Support Associate across Amazon, Radius Global Solutions, Annova Solutions (Aetna), and Hinduja Global, I handled high-volume voice and email support and resolved enquiries within SLA. I maintained CRM records and escalated complex issues appropriately.
Earlier, I supported students and applicants through counselling, webinars, partner coordination, documentation, and customer communication at Study Metro and Outleap Technologies. I also managed customer enquiries, appointments, documentation, and follow-ups at D2R & SS Infinitus.
