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Rishu Hooda

@rishuhooda

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I support air cargo, logistics, customer relationships, pricing, and commercial operations.

India

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What I'm looking for

I'm looking for a logistics or air cargo role where I can support customer relationships, pricing, commercial coordination, service performance, and revenue growth.

I've supported airline logistics at Newrest at Heathrow Airport, working directly with cargo clients to resolve shipment needs and achieve a 98% on-time delivery rate.

My work contributed to a 15% increase in client satisfaction scores while coordinating airline stakeholders, operations teams, and ground partners around strict schedules and service commitments.

Previously, at Royal Mail and Sila Solutions, I used digital systems and CRM tools to track consignments, manage customer interactions, analyse service exceptions, and support retention and pricing alignment. I also led a 30-member team handling customer queries and complaints.

I bring a master's degree in Logistics & Supply Chain Management, experience in sales and commercial coordination, and strong Excel-based reporting skills to customer-focused logistics work.

Experience

Work history, roles, and key accomplishments

Logistics & Airside Operations Executive

Newrest

Mar 2025 - Jan 2026 (10 months)

Supported airline-related logistics activities in a high-volume international airport environment, ensuring service reliability aligned with commercial expectations. Engaged directly with airline cargo clients to address shipment needs and resolve issues, achieving a 98% on-time delivery rate and contributing to a 15% increase in client satisfaction scores.

Air Freight Operations Customer Relationship Management Stakeholder Coordination Digital Record Keeping Compliance Excel Microsoft Office

Logistics Operations Associate

Royal Mail

May 2024 - Oct 2024 (5 months)

Strengthened analytical, coordination, and systems-driven working skills in a regulated organisation environment. Used internal digital systems to track consignments, analyse service exceptions, and support performance targets.

Logistics Operations Digital Systems Data Analysis SLA Adherence Customer Experience

Customer Relationship Manager

Sila Solutions Pvt. Limited

Jul 2021 - May 2022 (10 months)

Managed a portfolio of high-value corporate customers with responsibility for customer communication, service performance, and commercial coordination. Led and coordinated a 30-member team handling customer queries and complaints, ensuring quality and consistency.

CRM Systems Customer Relationship Management Data Analysis Team Leadership Contract Administration Excel

Operational Backend Support

Ok life care pvt limited

Jan 2021 - Jun 2021 (5 months)

Provided backend support through email and telephone coordination, resolving customer queries and supporting internal teams. Built strong foundations in structured communication, data accuracy, and multi-department coordination.

Backend Support Email Communication Call Coordination Data Accuracy Cross Department Coordination

Sales Executive

Nissan Dealership

Jul 2017 - Dec 2020 (3 years 5 months)

Consistently achieved sales targets by understanding customer requirements, presenting value-based solutions, and negotiating pricing. Managed customer leads and follow-ups using digital sales tracking tools.

Sales Requirements Analysis Pricing Negotiation Digital Sales Tools Lead Management