SSSarojit Shee
@sarojitshee
Experienced Lead Customer Service Specialist with strong organizational skills.
IndiaWhat I'm looking for
I am a resourceful and experienced Lead Customer Service Specialist with a proven track record in delivering exceptional customer service. My expertise lies in managing teams, training new employees, and ensuring high levels of customer satisfaction. I thrive in fast-paced environments, where my attention to detail and organizational skills allow me to handle multiple projects simultaneously with accuracy.
Throughout my career, I have successfully supervised inventory management processes, trained team members, and developed strategies to enhance client satisfaction and retention. My experience at Cognizant and American Express has equipped me with the skills to lead teams effectively, resolve customer issues, and implement process improvements that drive operational efficiency. I am passionate about fostering a collaborative team environment and continuously seeking opportunities for professional growth.
Experience
Work history, roles, and key accomplishments
Sr Process Executive
Cognizant Technology Solutions
Sep 2021 - Mar 2023 (1 year 6 months)
Supervised the maintenance of receiving, storing, and picking food products in Sysco's data systems to ensure inventory accuracy and readiness for delivery. Provided leadership and expertise to clients, including menu development, product demonstrations, and training sessions to maximize Sysco's product offerings.
Lead Customer Service Professional
American Express
Nov 2014 - Feb 2021 (6 years 3 months)
Led the team in identifying and resolving customer issues, including billing disputes, account inquiries, and assistance with cardholder benefits. Coordinated with team members to ensure consistent service delivery and adherence to company policies.
Process Executive
Infosys BPO
Nov 2010 - Mar 2013 (2 years 4 months)
Assisted British Telecom on-field engineers with telephone wire routing and mapping information over phone calls. Monitored and replenished telecommunications equipment inventory for facilities and networks.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Calcutta
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree at the University of Calcutta. The program focused on core commerce subjects.
Kalyani Central Model School
CBSE XII, Commerce
Completed High School (CBSE XII) at Kalyani Central Model School with a focus on Commerce subjects. Achieved a High School graduation.
Sudhir Memorial Institute
CBSE X, Intermediate School
Completed Intermediate School (CBSE X) at Sudhir Memorial Institute. Achieved an Intermediate School graduation.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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