Manoj Nagaraj
@manojnagaraj
I resolve complex POS and IT infrastructure incidents for enterprise environments, keeping 24×7 store systems running.
IndiaWhat I'm looking for
I'm currently providing L2/Senior technical support at Infor India for Infor Restaurants POS (SmartSeries), supporting Sonic Drive-In stores across the United States. I troubleshoot POS terminals, KDS, bump bars, printers, and other store peripherals while managing priority incidents within SLA timelines.
Across roles at Merck, Cameo Global, and Timken through Tek Systems, I've supported enterprise users with Windows, hardware, software, networking, endpoints, Active Directory, remote access, and print management. I use log analysis and root cause investigation to resolve complex incidents and coordinate with engineering teams on bugs and patches.
At Sapro India, I led IT infrastructure projects from design through execution, including three major projects and a 15-acre greenfield industrial facility setup. I've also handled procurement, vendor negotiations, documentation, staff mentoring, and complex issue resolution for L1 engineers.
Experience
Work history, roles, and key accomplishments
Provide L2/Senior technical support for Infor Restaurants POS (SmartSeries) for Sonic Drive-In stores across the United States. Troubleshoot POS terminals, KDS, bump bars, and store peripherals, and handle priority incidents and escalations within SLA timelines.
IT Administrator
Sapro India Pvt Ltd
Jun 2024 - Nov 2024 (5 months)
Managed IT infrastructure projects from design to execution, including hiring, training, and performance management. Led CAPEX IT initiatives and executed 3 major infrastructure projects, including serving as IT Lead for a 15-acre greenfield industrial facility setup.
Senior Service Engineer
Merck
Jan 2019 - Dec 2023 (4 years 11 months)
Delivered enterprise technical support to corporate users, diagnosing hardware, software, and network issues. Managed incident resolution, system installations, upgrades, and maintenance, and administered resources such as files, shared folders, and printers.
Senior Service Desk Engineer
Tek Systems
Apr 2018 - Oct 2018 (6 months)
Provided technical support for Timken, troubleshooting complex problems and performing system configuration and upgrades. Supported printers, print management, and network administration for newly installed machines.
System Engineer
Cameo Global
Feb 2015 - Jan 2018 (2 years 11 months)
Provided desktop and infrastructure support for enterprise users, troubleshooting OS, hardware, and application incidents. Supported network connectivity and domain environments, and assisted in IT service delivery and SLA compliance.
Graphic Designer
Hibu India Pvt Ltd
Dec 2014 - Jul 2015 (7 months)
Designed digital creatives and marketing assets, collaborating with clients on branding requirements.
Education
Degrees, certifications, and relevant coursework
AIMA / ISBR
Master of Business Administration, Business Administration
Completed an MBA from AIMA / ISBR in 2021.
Sunrise University
Bachelor of Computer Administration, Computer Administration
Earned a Bachelor of Computer Administration from Sunrise University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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