At Ashstone Studios, I resolve more than 150 Shopify merchant customization requests each month using HTML, CSS, JavaScript, and Liquid, maintaining a 96% CSAT score. I also built a reusable library of Liquid snippets and documented solutions that cut average resolution time by 20%.
At ITGeeks, I launched a Shopify subscription app from product requirements through store-ready delivery in four months. I wrote user stories and acceptance criteria across three development sprints, and kept the product roadmap aligned with merchant feedback and engineering feasibility.
At Appstle Inc., I scaled merchant support from five to 20 representatives while sustaining more than 100 daily ticket resolutions with SLA compliance. I also used REST APIs to handle subscription management actions directly, reducing escalations by 20%.
At Appstle Inc., I turned merchant feedback into more than 10 product features adopted onto the roadmap and established partnerships with 25+ eCommerce platforms. My work spans customer success, product, and partnerships across the Shopify ecosystem.
