Manju paswan
@manjupaswan
Customer Service & Operations Representative skilled in query resolution, content moderation, and team coordination.
IndiaWhat I'm looking for
I’m a Dedicated and detail-oriented Operations Representative with experience in content moderation, team management, and adherence to strict guidelines across entertainment online channels. I review and moderate content, flag inappropriate material, and report user behavior trends while ensuring compliance through regular audits.
I manage daily operational tasks efficiently and communicate with internal teams to coordinate operations. I also resolve customer issues and inquiries in a timely manner, assist in developing operational strategies, and support quality by implementing quality control measures and training new team members. Currently, I’m pursuing an MBA in Operations Management to deepen my operational skills and knowledge.
Experience
Work history, roles, and key accomplishments
Operations Representative
Taskus India Pvt Ltd
Jun 2024 - Apr 2025 (10 months)
Monitored user interactions and responded to comments and inquiries within 24 hours while enforcing posting policies and removing content that violated company values. Relayed daily feedback to the team and collaborated with the quality team to create content aligned with user demand and expectations.
Operations Representative
Concentrix Daksh Services India Pvt Ltd
Dec 2021 - Jun 2024 (2 years 6 months)
Moderated entertainment online channels by reviewing and assessing user content, flagging inappropriate material, and ensuring compliance with strict guidelines through regular audits and quality control. Managed daily operations, coordinated with internal teams, handled customer inquiries, and supported onboarding by training new team members.
Education
Degrees, certifications, and relevant coursework
Deen Dayal Upadhyaya College
Master of Business Administration, Operations Management
Pursuing an MBA in Operations Management at Deen Dayal Upadhyaya College, University of Delhi.
Deen Dayal Upadhyaya College
Bachelor of Science, Science
Bachelor of Science qualification listed at Deen Dayal Upadhyaya College, University of Delhi.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Interested in hiring Manju?
You can contact Manju and 90k+ other talented remote workers on Himalayas.
Message ManjuFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
