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Bhavya Sisodia

@bhavyasisodia

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Senior operations professional specializing in process improvement, quality, and customer satisfaction.

India

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What I'm looking for

I seek a role in a structured, collaborative organization where I can lead teams, improve processes, uphold high-quality standards, and drive better customer outcomes.

I am a Senior Operations professional with extensive experience in content moderation, trust & safety, and Google Ads support within large BPO environments. I consistently drive process improvements, mentor junior staff, and maintain high standards of quality and SLA adherence.

Across roles at Cognizant and IBM/Daksh Concentrix, I handled complex escalations, conducted quality assessments, and collaborated with cross-functional stakeholders to refine policies and workflows. I have been recognized as a top performer and asked to lead and ramp new teams.

My technical toolkit includes strong MS Excel skills and familiarity with industry research tools; I use data-driven analysis to reduce response times and improve consistency. I also have hands-on experience training and onboarding new hires as a Subject Matter Expert.

I seek to contribute to a well-managed organization where I can continue improving operational processes, enhance customer satisfaction, and lead teams toward measurable outcomes.

Experience

Work history, roles, and key accomplishments

Senior Operations Executive

Cognizant

Dec 2024 - Jun 2025 (6 months)

Managed high-volume customer and content support for Google Ads and Twitter projects, resolving escalations, ensuring SLA adherence, and mentoring junior staff to improve response times and quality.

Content Moderation Escalation Management SLA Mentoring CRM Quality Assurance Process Improvement Reporting

Senior Operations Executive

Cognizant

Aug 2020 - Nov 2024 (4 years 3 months)

Handled complex escalations and trust & safety cases for Twitter, acted as SME, mentored new hires, analyzed error trends, and led process improvements to meet quality and productivity targets.

Trust & Safety Subject Matter Expert Training Data Analysis Process Improvement

Senior Operations Representative

IBM Daksh Concentrix

Aug 2019 - Jul 2020 (11 months)

Reviewed YouTube content for policy compliance, classified and escalated violations, participated in QA, and reported trends to inform policy updates and content strategy.

Content Review Policy Classification Quality Assurance Trend Analysis Reporting Cross Functional Collaboration Compliance

Operations Representative

IBM Daksh Concentrix

Feb 2018 - Aug 2019 (1 year 6 months)

Screened videos, comments, and live streams for guideline violations, removed non-compliant content, and maintained records and daily updates to support team operations.

Content Moderation Record keeping Monitoring

Home Tutor

Self Employment

Jan 2014 - Jan 2018 (4 years)

Provided one-on-one tutoring in math and English, designing tailored lesson plans and improving student outcomes through targeted instruction and demonstrations.

Lesson planning Tutoring Curriculum Adaptation Communication