Bhavya Sisodia
@bhavyasisodia
Senior operations professional specializing in process improvement, quality, and customer satisfaction.
IndiaWhat I'm looking for
I am a Senior Operations professional with extensive experience in content moderation, trust & safety, and Google Ads support within large BPO environments. I consistently drive process improvements, mentor junior staff, and maintain high standards of quality and SLA adherence.
Across roles at Cognizant and IBM/Daksh Concentrix, I handled complex escalations, conducted quality assessments, and collaborated with cross-functional stakeholders to refine policies and workflows. I have been recognized as a top performer and asked to lead and ramp new teams.
My technical toolkit includes strong MS Excel skills and familiarity with industry research tools; I use data-driven analysis to reduce response times and improve consistency. I also have hands-on experience training and onboarding new hires as a Subject Matter Expert.
I seek to contribute to a well-managed organization where I can continue improving operational processes, enhance customer satisfaction, and lead teams toward measurable outcomes.
Experience
Work history, roles, and key accomplishments
Managed high-volume customer and content support for Google Ads and Twitter projects, resolving escalations, ensuring SLA adherence, and mentoring junior staff to improve response times and quality.
Handled complex escalations and trust & safety cases for Twitter, acted as SME, mentored new hires, analyzed error trends, and led process improvements to meet quality and productivity targets.
Senior Operations Representative
IBM Daksh Concentrix
Aug 2019 - Jul 2020 (11 months)
Reviewed YouTube content for policy compliance, classified and escalated violations, participated in QA, and reported trends to inform policy updates and content strategy.
Operations Representative
IBM Daksh Concentrix
Feb 2018 - Aug 2019 (1 year 6 months)
Screened videos, comments, and live streams for guideline violations, removed non-compliant content, and maintained records and daily updates to support team operations.
Home Tutor
Self Employment
Jan 2014 - Jan 2018 (4 years)
Provided one-on-one tutoring in math and English, designing tailored lesson plans and improving student outcomes through targeted instruction and demonstrations.
Education
Degrees, certifications, and relevant coursework
S.G.T.B. Khalsa College
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce program with coursework in commerce and related business subjects.
Nirankari Public School
12th - CBSE, General (Senior Secondary)
Completed 12th grade under the CBSE curriculum.
Delhi Public School
10th - CBSE, General (Secondary)
Completed 10th grade under the CBSE curriculum.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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