Open to opportunities

Shajahan Syed

@shajahansyed

Customer support is not just my profession, it's my passion. I breathe it, advocate for it, and constantly strive to enhance it.

India

Message

What I'm looking for

I seek a customer-support or hospitality role where I can lead reservations/operations, train teams, apply technical skills, and improve guest satisfaction and revenue.

I am a hospitality and customer-support professional with over 15 years of prior IT experience and recent senior roles in reservations, guest relations, and operations. I combine technical certifications (HP hardware, Microsoft, A+, C+) with hands-on hotel reservations, revenue forecasting, and guest service delivery.

My background includes senior reservations and operations roles at Jungle Stay Resorts and Wild Life Resorts, and training and technical positions at Omega Technologies, Educomp, Sutherland, and Hewlett Packard. I have been recognized for performance, strong documentation, curriculum design, and team building.

I am passionate about customer delight, fluent in English, Hindi, Tamil, Malayalam and Kannada, and seeking opportunities in customer support or hospitality where I can apply my technical skills, training experience, and operational leadership to drive guest satisfaction and revenue.

Experience

Work history, roles, and key accomplishments

Sr Executive - Operations

Jungle Stay Resorts

Jun 2022 - Aug 2025 (3 years 2 months)

Managed central reservations, rate plans and promotions while forecasting revenue and ensuring bookings accuracy; improved guest satisfaction through timely handling of inquiries, cancellations and complaints. Led and motivated the reservations team and enforced hotel policies to reduce no-shows and optimize occupancy.

Revenue Forecasting PMS Email & Telephone Reservations Team Leadership

Guest Relationship / Reservations Exec

National Wildlife Federation

Mar 2019 - May 2022 (3 years 2 months)

Handled online bookings, digital marketing and guest trafficking while coordinating safaris, trekking and immigration requirements for foreign guests; maintained property assets and responded to online reviews to drive repeat stays. Recognized for strong customer service on review portals.

Digital Marketing Guest Service Asset Management Review Management Foreign Guest Coordination

Sr Trainer - Language / Soft Skills

Omega Technologies

Aug 2014 - Feb 2019 (4 years 6 months)

Delivered language, soft skills and technical/process training to cohorts, designing curricula and assessments to prepare trainees for customer-facing roles and improve performance metrics. Coordinated with operations and quality teams to align training with business needs.

Training Delivery Curriculum Design Soft Skills Language Training Technical Training Assessments Onboarding

Sr Executive - Academic Support

Educomp Solutions

Feb 2009 - Jul 2014 (5 years 5 months)

Provided academic support and coordination for educational programs, assisting with content delivery and operational processes to maintain service quality across client engagements. Supported teams in achieving delivery SLAs and learner satisfaction.

Academic Support Program Coordination Content Delivery SLA Reporting Learner Support

Trainer - Language and Technical

Sutherland

Sep 2007 - Jan 2009 (1 year 4 months)

Conducted language and technical training for new hires and ongoing staff, improving call quality and technical competency for voice and non-voice customer support teams. Developed training materials aligned to operational requirements.

Technical Training Onboarding Quality Improvement Curriculum Development Voice & Non Voice Support

Technical Engineer / Trainer

Hewlett Packard Global Solutions Center

Dec 2003 - Aug 2007 (3 years 8 months)

Provided desktop, workstation and peripheral hardware support and training; troubleshot hardware, networking and OS issues for US/UK/APAC clients while documenting cases to meet TAT and SLA targets. Delivered product training and achieved multiple performance awards.

Hardware Networking Troubleshooting Training Delivery Customer Support