Ketan Mantri

Interacted with customers through phone, email, and chat to provide assistance and information about products or services. Maintained accurate logs of customer interactions and identified upselling opportunities, boosting company sales by 15%.

Drove business growth and increased revenue through strategic initiatives and operational enhancements. Managed staff hiring and training, budgeting, and implemented targeted marketing strategies to improve customer retention.

Oversaw food service operations within a corporate environment, ensuring high standards of quality and efficiency. Designed nutritious menus and organized wellness campaigns to promote healthy eating among employees.

Managed public relations efforts to enhance the organization’s image through effective planning and execution of activities. Oversaw a team and served as the primary point of contact for escalations and complaints.

Managed front desk operations and financial transactions while ensuring adherence to service standards. Collaborated across departments to optimize customer satisfaction and addressed guest feedback effectively.

Post Graduate Diploma in International Hospitality Management.

B.Sc. in Hotel Management & Applied Nutrition.