Zama Mendy
@zamamendy
Customer care specialist at Concentrix handling escalated complaints and closing 30+ cases monthly.
South AfricaWhat I'm looking for
At Concentrix, I handled complaints and service enquiries for UK customers, investigating account concerns and providing accurate information about resolutions.
I managed escalated complaints, followed established procedures, and followed up on outstanding cases. I consistently closed 30+ complaints monthly while maintaining QA scores of 90–100%.
At WNS, I assisted customers with billing, account, and service enquiries. I investigated queries, updated customer information across multiple systems, and escalated matters when further assistance was needed.
Across these roles, I maintained detailed customer and case records and handled confidential information in line with data-protection requirements. I use CRM and case-management systems, Microsoft Office, Google Workspace, Avaya, and iCasework.
Experience
Work history, roles, and key accomplishments
Handled customer complaints and service-related enquiries for UK customers, investigated issues, and managed escalations. Maintained QA scores of 90-100% and consistently achieved monthly complaint closure targets of 30+ cases.
Provided customer assistance for billing, account, and service-related enquiries, investigated queries, and maintained accurate records. Consistently met productivity and quality standards.
Education
Degrees, certifications, and relevant coursework
Khethokuhle High School
National Senior Certificate, General
Completed National Senior Certificate (Matric).
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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