Open to opportunities

Mandeep Kaur

@mandeepkaur11

Message

I support banking clients, resolve technical issues, and deliver SAP security, BASIS, and data migration projects.

Canada

Message

What I'm looking for

I'm looking for a lead role in a reputed organization where I can apply my pragmatic skills, continue growing, and make a significant contribution.

At CIBC, I support clients with credit card and everyday banking needs, from applications and account opening to card replacements, limit changes, authorizations, and account cancellations. I've exceeded performance goals by achieving 250% and received the 2023 Quarterly Momentum Award.

Previously at Sutherland Global, I provided on-call technical support for Cox services and consistently led sales performance, earning multiple Top Sales Performer recognitions.

At Accenture, I delivered SAP implementation and support work across SAP Security, BASIS, and BODS data migration projects for TOYO Inks and Kuraray Chemicals. I handled role design, user administration, authorization troubleshooting, transport management, system monitoring, support packages, and BODS batch jobs.

I've also trained new joiners, completed project security audits, maintained resource trackers, and supported teams with practical banking, technical, and SAP process knowledge.

Experience

Work history, roles, and key accomplishments

Current

Client Service Representative

Current

Canadian Imperial Bank of Commerce

Mar 2022 - Present (4 years 6 months)

Responsible for performing credit card related activities such as credit card applications, PIN resets, interest reversals, autopay setup, product changes, lost/stolen card replacements, credit limit adjustments, and account cancellations. Also opens everyday banking accounts and provides knowledge transfer to new joiners.

TSYS PSP Teleagent Customer Support Banking Operations Credit card services Account Management Knowledge transfer