PRATHIMA GOLLA
@prathimagolla
I deliver accurate client service, banking operations, and administrative support.
CanadaWhat I'm looking for
At Royal Bank of Canada, I deliver client transactions, tailored solutions, and digital-tool education while protecting sensitive information and meeting banking compliance requirements.
I've supported insurance operations at Capgemini Solutions Canada, processing renewals, cancellations, withdrawals, policy reporting, reimbursement information, cheques, and EFT disbursements with a focus on data accuracy.
My experience also includes school administration with HRCE and deposit monitoring and customer service roles with RBC and CIBC, covering payroll, registrations, documentation, data entry, online banking support, and first-call resolution.
Experience
Work history, roles, and key accomplishments
Delivers outstanding client experiences by completing transactions, identifying opportunities, and offering tailored solutions. Educates clients on digital tools and collaborates with RBC partners to strengthen relationships.
Processed administrative operations and worked on systems like CAPSIL, Ingenium, and Life Suite. Handled policy operations, provided information to agents and customers, and verified data accuracy.
Substitute Administration Assistant
HRCE
Feb 2021 - May 2021 (3 months)
Provided administrative support in school operations, including student registrations, payroll, and receptionist services. Prepared certificates and transcripts and assisted during emergency situations.
Deposit Monitoring Officer
RBC-PTO
May 2018 - Feb 2019 (9 months)
Performed data entry of cheque contents and cleared cheques while following standards. Maintained accurate information, attended team meetings, and participated in professional development.
Provided excellent customer service and first-call resolution, protecting account privacy and security. Processed payments, provided technical support, and conducted team meetings and call monitoring.
Education
Degrees, certifications, and relevant coursework
Master's in Technology
Master's in Technology, Technology
2002 - 2004
Completed a Master's in Technology degree from 2002 to 2004.
Bachelors of Technology
Bachelor of Technology, Technology
1997 - 2001
Completed a Bachelor of Technology degree from 1997 to 2001.
ISANS
Certificate, Computer Applications
Completed a certificate for Excel, PowerPoint, and MS Word.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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