Mandeep Dhiman

Directs end-to-end B2B quotation operations, pricing strategies, and complex multi-destination trip configurations for international travel agents and corporate trade partners. Optimizes response turnaround times on high-volume quote requests, driving higher conversion rates across competitive global market channels.

Spearheaded sales execution and operational workflows for large-scale group holiday packages, consistently achieving targets. Negotiated strategic contracts with global ground operators and hotel partners to maximize profit margins while ensuring top-tier service delivery.

Curated bespoke international travel itineraries with strong emphasis on European destinations for high-net-worth individual clients. Managed real-time ground operations and swiftly resolved last-minute travel disruptions to preserve client satisfaction.

Managed high-volume inbound customer communications across multiple channels prioritizing First-Contact Resolution (FCR). Maintained optimal Average Handling Time (AHT) metrics while consistently exceeding quality targets and earning top CSAT honors.

Processed and investigated complex customer billing escalations and financial disputes strictly adhering to regulatory standards. Partnered across cross-functional departments to drive quick turnaround times, receiving formal leadership appreciation for escalation handling.

Served as Key Account Manager for major corporate clients including Honda, Hitachi, and Konica Minolta, delivering customized MICE and group packages. Acted as official tour escort for overseas group travel, ensuring flawless ground execution, cultural sensitivity, and client delight throughout trips.

Completed a Master of Business Administration with a focus on HR and Marketing.

Earned a Bachelor of Tourism Management degree.