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Manchipi Mtshali

@manchipimtshali

Message

I coordinate sales, HR, and operations processes across ICT and telecommunications environments.

South Africa

Message

What I'm looking for

I'm looking for an operations, business support, executive support or HR administration role where I can coordinate stakeholders, maintain accurate systems and records, and help teams deliver time-critical work.

I'm currently supporting sales and operations at Vox Telecom, where I process customer orders, service requests, amendments, cancellations and credits while maintaining accurate CRM and workflow records.

I've coordinated customer, sales, technical and operational queries across ICT and telecommunications environments, following requests through to resolution and supporting reporting, tracking and compliance.

At Take Note IT, I maintained confidential employee records, processed payroll documentation using Sage 300 People, and supported onboarding, recruitment administration, compliance checks and employee queries.

I bring more than 10 years of experience in executive, management, sales and business support, with a process-driven approach to stakeholder coordination, document management and time-critical follow-through.

Experience

Work history, roles, and key accomplishments

Current

Sales & Processing Administrator

Current

Vox Telecom

Sep 2024 - Present (2 years)

Provides administrative and operational support in an ICT and telecommunications environment, supporting managers and sales teams with customer and operational queries, maintaining CRM records, and processing orders and service requests.

CRM Workflow Management Reporting Order Processing Customer Service Documentation SLA Coordination

HR Administrator

Take Note IT

Dec 2022 - Aug 2024 (1 year 8 months)

Maintained confidential employee records, processed payroll documentation using Sage 300 People, coordinated onboarding, and assisted with HR reporting and compliance.

Sage 300 People HR Administration Payroll Processing Onboarding Compliance Reporting

HR Coordinator

Take Note IT

Nov 2020 - Nov 2022 (2 years)

Coordinated employee queries and documentation updates, assisted with recruitment administration and interview logistics, and supported improvements to administrative workflows.

HR Administration Recruitment support Documentation Workflow Improvement Stakeholder Communication

Sales Operations Administrator

SqwidNet

May 2017 - May 2020 (3 years)

Provided sales operations and administrative support in an ICT environment, coordinating customer and internal queries, maintaining records, and assisting with reporting and order administration.

Sales Operations CRM Data Capturing Reporting Order Administration Customer Coordination

Technical Coordinator

TCS / Vodacom Business

Apr 2016 - Apr 2017 (1 year)

Provided technical coordination and administrative support in a telecommunications environment, liaising with customers and technical teams, monitoring service requests, and maintaining documentation.

technical coordination Customer Liaison Service Request Management Documentation Follow up

Sales Coordinator

Vox Telecom

Jul 2015 - Apr 2016 (9 months)

Provided administrative and coordination support to sales and customer-facing teams, assisting with customer queries, quotations, service requests, and order processing.

Sales Support Customer Service Order Processing Data Entry Coordination