
Tshepang Mokone
@tshepangmokone
I am a dedicated and results-driven administrative professional with experience in office administration, operations management, customer service, and
What I'm looking for
I am a dedicated and results-driven administrative professional based in the Free State, South Africa, with experience in administration, operations management, customer service, sales, and team supervision. I am organised, detail-oriented, adaptable, and passionate about helping businesses operate efficiently.
I most recently worked as an Admin Manager at WL Clean, where I supervised staff, managed daily operations, handled client queries, coordinated staffing requirements, and supported effective communication between departments. Prior to this, I worked as an Operations Executive at WL Clean, assisting with operational planning, reporting, cost control, stakeholder relations, and process improvement.
My previous experience includes working as an Assistant Administrator and Receptionist at Virgin Active, where I handled payroll and banking administration, member queries, front-desk operations, contracts, stock, and general administrative duties. I also have experience in sales and customer service from my time as a Sales Representative at Kodak.
I am proficient in Microsoft Office and general computer applications, with strong skills in communication, problem-solving, time management, customer relations, administration, and team leadership. I am currently seeking a new opportunity where I can use my experience, continue developing professionally, and make a meaningful contribution to a growing organisation.
Experience
Work history, roles, and key accomplishments
Admin Manager
WL Clean
May 2024 - Jan 2025 (8 months)
Supervised and motivated a team of staff, including performance guidance and leave approvals. Assigned cleaners daily using Client Payment Schedule and Launch systems, and served as the key contact for resolving client issues.
Operations Executive
WL Clean
Sep 2023 - Apr 2024 (7 months)
Assisted in managing daily operations and stakeholder relations, controlled costs by identifying inefficiencies, and provided leadership to achieve organizational goals. Analyzed data and provided recommendations to senior management.
Assistant Administrator & Receptionist
Virgin Active
Jan 2017 - Jan 2018 (1 year)
Managed payroll processes, banking, and petty cash handling. Audited member contracts and access statistics, and supported multiple departments with administrative tasks.
Sales Representative
Kodak
Nov 2016 - Dec 2016 (1 month)
Delivered customer service and resolved queries efficiently. Supported sales and promotional activities to drive customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of the Free State
Bachelor of Arts, Extended Programme
2014 - 2015
Pursued a BA Extended Programme at the University of the Free State from 2014 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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