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Tshepang MokoneTM
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Tshepang Mokone

@tshepangmokone

I am a dedicated and results-driven administrative professional with experience in office administration, operations management, customer service, and

South Africa
Message

What I'm looking for

I'm looking for an operations or administrative role where I can improve processes, support teams and senior management, strengthen customer service, and help a fast-paced business run efficiently.

I am a dedicated and results-driven administrative professional based in the Free State, South Africa, with experience in administration, operations management, customer service, sales, and team supervision. I am organised, detail-oriented, adaptable, and passionate about helping businesses operate efficiently.

I most recently worked as an Admin Manager at WL Clean, where I supervised staff, managed daily operations, handled client queries, coordinated staffing requirements, and supported effective communication between departments. Prior to this, I worked as an Operations Executive at WL Clean, assisting with operational planning, reporting, cost control, stakeholder relations, and process improvement.

My previous experience includes working as an Assistant Administrator and Receptionist at Virgin Active, where I handled payroll and banking administration, member queries, front-desk operations, contracts, stock, and general administrative duties. I also have experience in sales and customer service from my time as a Sales Representative at Kodak.

I am proficient in Microsoft Office and general computer applications, with strong skills in communication, problem-solving, time management, customer relations, administration, and team leadership. I am currently seeking a new opportunity where I can use my experience, continue developing professionally, and make a meaningful contribution to a growing organisation.

Experience

Work history, roles, and key accomplishments

WC

Admin Manager

WL Clean

May 2024 - Jan 2025 (8 months)

Supervised and motivated a team of staff, including performance guidance and leave approvals. Assigned cleaners daily using Client Payment Schedule and Launch systems, and served as the key contact for resolving client issues.

Kodak logoKO

Sales Representative

Kodak

Nov 2016 - Dec 2016 (1 month)

Delivered customer service and resolved queries efficiently. Supported sales and promotional activities to drive customer satisfaction.

Education

Degrees, certifications, and relevant coursework

University of the Free State logoUS

University of the Free State

Bachelor of Arts, Extended Programme

2014 - 2015

Pursued a BA Extended Programme at the University of the Free State from 2014 to 2015.

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