manas muthanna

I am an aspiring technical support associate with a solid background in troubleshooting and resolving technical issues. My experience at 24/7.ai and Lumen IT Technologies has equipped me with the skills necessary to handle customer queries effectively and provide timely resolutions. I take pride in my ability to manage escalated cases and ensure customer satisfaction through diligent follow-up and communication.

Throughout my career, I have demonstrated strong leadership abilities, acting as a Subject Matter Expert for a year. This role allowed me to prioritize tasks efficiently and maintain effective communication with both my team and management. I am committed to continuous improvement and strive to contribute positively to any organization I am a part of.