manas muthannaMM
Open to opportunities

manas muthanna

@manasmuthanna

Aspiring technical support associate with strong problem-solving skills.

Zimbabwe
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an aspiring technical support associate with a solid background in troubleshooting and resolving technical issues. My experience at 24/7.ai and Lumen IT Technologies has equipped me with the skills necessary to handle customer queries effectively and provide timely resolutions. I take pride in my ability to manage escalated cases and ensure customer satisfaction through diligent follow-up and communication.

Throughout my career, I have demonstrated strong leadership abilities, acting as a Subject Matter Expert for a year. This role allowed me to prioritize tasks efficiently and maintain effective communication with both my team and management. I am committed to continuous improvement and strive to contribute positively to any organization I am a part of.

Experience

Work history, roles, and key accomplishments

LT
Current

Technical Support Associate

Lumen IT Technologies

Sep 2022 - Present (2 years 10 months)

Provided technical support for cloud, internet, and home phone tickets, resolving customer issues via phone and email. Handled escalated calls and emails, ensuring effective solutions for business customers.

Education

Degrees, certifications, and relevant coursework

MC

Marshal KM Cariappa College

Bachelor of Science, Computer Science

Grade: 77%

Completed a Bachelor of Science in Computer Science. Achieved a final grade of 77%.

Tech stack

Software and tools used professionally

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