manas muthanna
@manasmuthanna
Aspiring technical support associate with strong problem-solving skills.
What I'm looking for
I am an aspiring technical support associate with a solid background in troubleshooting and resolving technical issues. My experience at 24/7.ai and Lumen IT Technologies has equipped me with the skills necessary to handle customer queries effectively and provide timely resolutions. I take pride in my ability to manage escalated cases and ensure customer satisfaction through diligent follow-up and communication.
Throughout my career, I have demonstrated strong leadership abilities, acting as a Subject Matter Expert for a year. This role allowed me to prioritize tasks efficiently and maintain effective communication with both my team and management. I am committed to continuous improvement and strive to contribute positively to any organization I am a part of.
Experience
Work history, roles, and key accomplishments
Technical Support Associate
Lumen IT Technologies
Sep 2022 - Present (2 years 10 months)
Provided technical support for cloud, internet, and home phone tickets, resolving customer issues via phone and email. Handled escalated calls and emails, ensuring effective solutions for business customers.
Technical Support Associate
[24]7.ai
Jul 2019 - Aug 2022 (3 years 1 month)
Troubleshoot and resolve Home broadband and Landline related issues for customers. Managed escalated cases, ensuring timely resolution and adherence to deadlines.
Education
Degrees, certifications, and relevant coursework
Marshal KM Cariappa College
Bachelor of Science, Computer Science
Grade: 77%
Completed a Bachelor of Science in Computer Science. Achieved a final grade of 77%.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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