David Junior

I am a results-driven Technical & Customer Support Specialist with over three years of experience in delivering exceptional service through various channels, including phone, chat, and email. My expertise lies in troubleshooting software and hardware issues, resolving user concerns, and enhancing customer satisfaction. I am proficient in using tools like Zendesk, TeamViewer, and various CRM systems, and I am committed to providing fast, friendly, and technically sound support.

In my current role at Suncity Garden Estate, I handle an average of 50+ customer inquiries daily and have successfully resolved 90% of complaints on the first call, which has significantly reduced escalations by 30%. I also collaborate with internal teams to identify opportunities for process improvements and have trained new customer service representatives, enhancing our onboarding efficiency. Previously, at Brighttech Services, I managed customer support tickets and maintained a 95% satisfaction score by providing prompt and clear solutions to technical issues.