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Surbhi Sharma

@1surbhisharma

Message

Motivated technical associate with strong troubleshooting skills.

India

Message

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a highly motivated technical associate with a passion for developing my skills and growing in a dynamic environment. My experience spans various roles in technical support, where I have honed my ability to troubleshoot software issues effectively. At Unisys India Pvt Ltd, I served as a Technical Support Associate, where I resolved customer issues related to login and password through remote access, ensuring a seamless experience for users.

Previously, I worked as a Technical Support Executive at Teleperformance, where I interacted with customers to troubleshoot Microsoft Windows issues. My role involved not only resolving technical problems but also providing daily reports to management, showcasing my commitment to quality and communication. I thrive in team environments and have successfully trained new hires, demonstrating my leadership capabilities.

Experience

Work history, roles, and key accomplishments

Technical Support Associate

Unisys India Pvt Ltd

Jul 2022 - Dec 2022 (5 months)

Provided technical support for CHI Tools Inbound process, resolving customer software issues. Troubleshot login and password problems, and resolved customer issues by taking remote access of their desktops and laptops.

Active Directory Troubleshooting Remote Access Customer Support software issues Technical Support Inbound

Technical Support Executive

Teleperformance

Dec 2019 - Jan 2021 (1 year 1 month)

Troubleshot Microsoft Windows Inbound process software issues, interacting directly with customers. Provided remote assistance by taking control of customer desktops and laptops to resolve technical problems.

Microsoft Windows Troubleshooting Remote Access Technical Support software issues

Customer Support Executive

Xenrise BPO

Nov 2017 - Jan 2019 (1 year 2 months)

Worked as a Customer Support Executive and Trainer, interacting with clients regarding project progress. Audited daily parameters of trainees and managed team activities.

Customer Support Training Project Management Team Management Auditing Communication

Education

Degrees, certifications, and relevant coursework

Rabindranath Tagore University

MBA in Human Resource & Marketing, Human Resource & Marketing

Completed a Master of Business Administration with a specialization in Human Resource and Marketing. Gained expertise in strategic human resource management and marketing principles.