Open to opportunities

Manasa Ramesh

@manasaramesh1

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Results-driven Accounts Receivable professional with 7 years of experience.

India

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in accounts receivable management.

I am a results-driven Accounts Receivable professional with over 7 years of experience in the SaaS and banking sectors. My expertise lies in end-to-end order-to-cash processes, portal billing reconciliation, and collections. I have a proven track record of achieving a 95% on-time collections rate while managing a portfolio of over 400 SaaS subscriptions. My proficiency in Chargebee and various billing platforms has allowed me to optimize cash flow and reduce billing discrepancies by 30% through effective portal and PO reconciliation.

Throughout my career, I have demonstrated strong communication skills, building customer trust and driving a 15% increase in customer satisfaction through effective collection activities and dispute resolution. I am passionate about fostering a high-performance team culture, having championed peer training on subscription billing workflows and best practices. My analytical mindset enables me to generate detailed aging analyses and performance dashboards, guiding strategic decisions in accounts receivables.

Experience

Work history, roles, and key accomplishments

Current

Senior Analyst- Accounts Receivables

Current

Freshworks

Apr 2024 - Present (1 year 3 months)

Owned a portfolio of 400+ SaaS subscriptions and professional services billing accounts, achieving a 95% on-time collections rate. Led weekly portal and PO reconciliation across Chargebee and third-party platforms, reducing billing discrepancies by 30%.

Accounts Receivable SaaS ChargeBee Billing Reconciliations Collections Cash Application Customer Satisfaction Training

Analyst- Accounts Receivables

Freshworks

May 2022 - Mar 2024 (1 year 10 months)

Streamlined order-to-cash and billing processes, collaborating with operations and finance teams to close monthly revenue gaps. Identified potential bad-debt risks through proactive aging reviews, reducing write-offs by 25% year-on-year.

Order To Cash Billing Accounts Receivable Risk Management Dispute Resolution

Executive- Financial Advisory

Deloitte Touche Tohmatsu India LLP

Feb 2022 - May 2022 (3 months)

Supported due diligence projects in healthcare, preparing data books with P&L, balance sheet, and KPI analyses. Consolidated revenue and cost schedules; summarized key agreements with financial implications for M&A stakeholders.

Due Diligence KPI Analysis M&A

Customer Service & Operational Analyst, Commercial & Private Banking

NatWest Group

Mar 2020 - Feb 2022 (1 year 11 months)

Processed invoice discounting via AS400, funded approved requests, and reconciled trade transactions. Liaised with Risk & Compliance to uphold regulatory standards, reducing audit findings by 20%.

Invoice Discounting AS 400 Risk Management Compliance Regulatory

Customer Service & Operational Analyst, Personal & Business Banking

NatWest Group

Jun 2018 - Mar 2020 (1 year 9 months)

Delivered 100% quality in digital banking support; cross-trained across processes and consistently exceeded productivity targets. Acted as SME for digital banking systems, spearheading the implementation of smart forms migration with zero downtime.

Digital Banking Customer Service System Implementation Process Improvement SME Productivity

Education

Degrees, certifications, and relevant coursework

Loyola College of Business Administration

Postgraduate Diploma, Finance

Grade: 8.0/10

Completed a Postgraduate Diploma in Part Time Management with a major in Finance. Graduated with First Class with Distinction, achieving a CGPA of 8.0/10.