At BitMARTe Ecommerce, I managed customer support tickets across phone, email, WhatsApp, and chat, supporting more than 100 merchants with account setup, onboarding, and platform navigation.
I reduced average response time by 70% through saved replies, workflow improvements, and ticket prioritization. I maintained a 95%+ CSAT score and 98%+ accuracy in customer records.
At Airtel Nigeria (Airtel Networks Limited), I supported customers with SIM registration, account management, billing, airtime and data services, and network-related issues. I also diagnosed technical issues and escalated complex cases for resolution.
Earlier, at Bil Kabab Chops and Coffee, I mobilized and billed more than 600 clientele within five months of commencement. I’ve also supported customers in retail at Artee Group Landmark (SPAR).
