Za3elaine Boy
@za3elaineboy
Experienced Team Leader with a passion for management
What I'm looking for
I am a dedicated and results-driven professional with a strong background in team leadership and customer service. With experience in managing teams and improving performance, I possess excellent communication and problem-solving skills.
Throughout my career, I have demonstrated my ability to analyze data, identify areas of improvement, and implement effective solutions. My experience in the customer service industry has taught me the importance of providing exceptional service and ensuring high customer satisfaction levels.
I am committed to continuous learning and self-improvement, with a strong desire to expand my knowledge and skills in the field of management and leadership. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic team.
Experience
Work history, roles, and key accomplishments
Team Leader
Konecta
Oct 2023 - Present (1 year 8 months)
Monitored team performance, established roles and responsibilities, and implemented a performance appraisal system.
Team Leader
Konecta
May 2019 - Aug 2023 (4 years 3 months)
Managed KPIs, prepared weekly production committees, and conducted coaching sessions.
Field Assistant
Konecta
Jan 2019 - Jul 2019 (6 months)
Monitored agents' complaints, coached call handling, and ensured safety protocols were followed.
Customer Service Advisor
Konecta
May 2017 - Jan 2019 (1 year 8 months)
Explained utility bills to customers, assisted with electricity usage, and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
FSJES - Casablanca
First year, Economics
2023 -
Currently pursuing studies in Economics with a focus on Management, gaining foundational knowledge in economic principles and management strategies.
American Language Center - Casablanca
Improving communication, Language Studies
2024 -
Grade: Intermediate
Enrolled in a program to improve communication skills in English, currently at an intermediate level.
Ibno el Yassmine
Baccalaureate in Science, Sciences
2016 - 2016
Grade: Honors
Achieved a high school diploma in sciences, recognized for academic excellence with honors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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