Open to opportunities

Noluthando Nkabinde

@noluthandonkabinde

Message

Customer service and technical support specialist with 4+ years in high-volume call centers.

South Africa

Message

What I'm looking for

I seek a role where I can leverage my technical troubleshooting and customer service strengths, work in a supportive team, meet KPIs, and grow into greater responsibility.

I am a customer-focused technical support professional with over four years of call center experience handling inbound support, technical troubleshooting, and product advisory roles.

I consistently manage high call volumes while meeting KPIs such as CSAT, AHT, and FCR, and I maintain detailed customer records using CRM systems.

My strengths include escalation handling, complaint resolution, active listening, and attention to detail, backed by proven experience across phone, email, and live chat channels.

I deliver empathetic, accurate service under pressure and seek opportunities to apply my problem-solving skills to improve customer outcomes and operational quality.

Experience

Work history, roles, and key accomplishments

Current

Product Advisor

Current

Nutun CX

Mar 2024 - Present (1 year 11 months)

Manage high volumes of inbound calls providing accurate, empathetic product support; process orders, returns, and exchanges with high accuracy and meet QA KPIs including CSAT and AHT.

Customer Service CRM Systems Order Processing Complaint Resolution CSAT AHT

Technical Support Agent

Webhelp SA

May 2021 - Mar 2024 (2 years 10 months)

Delivered customer and technical support via phone, email, and chat, troubleshooting product issues and resolving complaints in line with company policies while maintaining strong product knowledge.

Technical Support Troubleshooting Live Chat Email Support CRM Systems Product Knowledge Complaint Resolution FCR

Call Center Agent

Unknown

Apr 2020 - Jan 2021 (9 months)

Provided technical support for mobile devices and connectivity, logged and managed support tickets in CRM systems, and resolved customer complaints with professionalism and empathy.