Mallory Torres

I’m an operations and business support professional with 10+ years of experience spanning sales operations, HR coordination, office management, and technical field environments. I’m known for reliability, attention to detail, and maintaining data accuracy in high-volume workflows while supporting leadership decision-making.

In my most recent role, I manage inbound customer communication and schedule appointments across sales and service operations. I maintain CRM lead tracking and documentation, generate and distribute KPI and performance reports to leadership, and coordinate operational workflows between sales staff and management.

Previously, I led operational workflow management for lead qualification and client intake, overseeing hiring, onboarding, and employee scheduling for regional operations. I tracked production metrics and KPIs, resolved contract and client account documentation, produced executive-level reports, and remotely managed teams of 75+ while opening two offices. I’ve also improved efficiency through process organization in office operations using Eaglesoft, while ensuring compliance and quality control.