Open to opportunities

Dipika Lamighate

@dipikalamighate

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Client support and IT service professional skilled in Odoo ERP, troubleshooting, and customer-facing technical support.

Nepal

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What I'm looking for

I seek a role combining customer-facing technical support and ERP/system administration where I can grow technical skills, improve processes, and deliver excellent client service.

I am a client support representative and IT service support associate with hands-on experience providing phone and remote support to multilingual clients, including Nepali and Indian audiences. I combine technical troubleshooting with clear communication to resolve IT service issues efficiently.

I have implemented and optimized the Odoo ERP system, supported multi-screen environments, and applied basic networking concepts such as SMTP and RTSP. I also perform data entry, management, analysis, and reporting using built-in operational tools to drive improvements.

I am adaptable, detail-oriented, and customer-centric, with training in Odoo ERP modules, ZKTeco access control/time attendance systems, and Evolis card printing solutions. I consistently pursue practical solutions that improve service quality and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Client Support Representative

Current

Barcode Nepal

Jan 2024 - Present (2 years 5 months)

Provide phone and remote IT support to Nepali, Indian, and multilingual clients, resolving technical issues (SMTP, RTSP) and improving service workflows; led Odoo ERP implementation and produced operational reports to enhance efficiency.

Odoo SMTP RTSP Data Analysis Microsoft Office Customer Support Problem Solving