MMMaleshoane Motaung
@maleshoanemotaung
Dedicated customer service provider with a passion for tourism.
ZimbabweWhat I'm looking for
I am a dedicated customer service provider with extensive experience in the tourism industry. My journey began at Thabana Tshoana tourism site, where I honed my skills in customer interaction and service delivery. I believe that customer service is the backbone of any successful business, and I strive to create a welcoming environment for all clients. My experience includes creating and mapping hiking trails, ensuring safety, and providing exceptional service that prioritizes the needs of customers.
In my role as a volunteer safety monitor, I learned the importance of maintaining a calm demeanor and a positive attitude, even in challenging situations. I understand that clients seek not just guidance but also a friendly and respectful approach. As a tour guide, I have the unique opportunity to facilitate a therapeutic experience for hikers, helping them reflect on their lives while ensuring their safety and enjoyment. My commitment to excellence in service drives me to continuously improve and adapt to the needs of those I serve.
Experience
Work history, roles, and key accomplishments
Tour Guide
Thabana Tshoana Tourism Site
Nov 2021 - Present (3 years 7 months)
Guided clients on tours, fostering a therapeutic and spiritual journey during hikes. Ensured a welcoming and respectful environment, assisting individuals in reflecting on their experiences.
Volunteer Safety Monitor
Thabana Tshoana Tourism Site
Mar 2021 - Present (4 years 3 months)
Monitored client safety during activities, ensuring their well-being and addressing potential hazards. Created and mapped hiking trails, conducting patrols to identify and report any dangers.
Customer Service Provider
Thabana Tshoana Tourism Site
Jan 2021 - Present (4 years 5 months)
Provided exceptional customer service, managing diverse customer personalities and resolving issues calmly and respectfully. Maintained a professional demeanor, adhering to the 'customer is always right' principle to ensure positive interactions.
Education
Degrees, certifications, and relevant coursework
Thokoana Makaota
Matric Grade 12, General Studies
Completed secondary education, achieving a Matric Grade 12 qualification.
Mahlasela Abet School
ABET Level 4, Adult Basic Education and Training
Attained ABET Level 4 certification, demonstrating foundational literacy and numeracy skills.
Cathsseta
Level 4/Credit 24, Customer Service
Completed a Customer Service program, gaining essential skills in client interaction and service delivery.
Cathsseta
Level 4, Volunteer Safety Monitoring
Undertook training as a Volunteer Safety Monitor, focusing on ensuring client safety and creating hiking trails.
Cathsseta
Level 2, Tour Guiding
Completed a Tour Guiding program, developing skills in leading tours and enhancing visitor experiences.
UAUniversity of South Africa
Higher Certificate, Law
Pursued a Higher Certificate in Law, acquiring foundational knowledge in legal principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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