Jabulani Madzikanda
@jabulanimadzikanda
Customer service professional specializing in digital communications and client relations.
ZimbabweWhat I'm looking for
I am a results-driven customer service professional with over 3 years' experience managing multi-channel customer interactions, digital communications, and client support in fast-paced service environments.
At Villa Thabiso Guest Lodge I served as the primary point of contact for guest enquiries, managed Booking.com and Agoda listings, coordinated social media communications, and used booking analytics and satisfaction metrics to improve the customer journey.
I am completing a BCom in Marketing, have hands-on experience in market research and campaign support from an internship, and contribute volunteer visual content to international NGO programmes; I am open to local or international roles (visa sponsorship required).
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Villa Thabiso Guest Lodge
Dec 2021 - Present (4 years 3 months)
Serves as primary contact for guest enquiries across phone, email, and social media, managing Booking.com and Agoda listings and improving booking conversions while maintaining high satisfaction metrics.
Photographer & Content Creator
Generations For Peace International
Jan 2014 - Present (12 years 2 months)
Documented community development and peace-building programmes across multiple countries, producing visual content used in international communications and fundraising campaigns.
Sales & Marketing Intern
PE Plastics
Jan 2023 - Jan 2024 (1 year)
Conducted market research to identify client opportunities, developed client-facing presentations, and supported outbound campaigns to increase sales outreach effectiveness.
Education
Degrees, certifications, and relevant coursework
IMM Graduate School
Bachelor of Commerce, Marketing
2023 -
Currently completing a Bachelor of Commerce in Marketing via distance learning at IMM Graduate School, focusing on marketing principles and digital communications.
IMM Graduate School
Higher Certificate in Marketing, Marketing
2022 - 2023
Completed a Higher Certificate in Marketing through distance learning, covering foundational marketing concepts and practical promotional skills.
The Heritage School
Cambridge IGCSE, Secondary Education
2019 - 2021
Completed Cambridge IGCSE studies at The Heritage School in Harare, covering a range of secondary education subjects.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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